I stay at many top hotels and even stayed at month at a hotel rated top in the world for service, and this Ritz exceeded my expectations. From the moment we walked in until the sad time that we left, we were greeted with smiles and offers of assitance. I went to celebrate my birthday and they made sure to... More

After having read mostly good, but some negative reviews of this Ritz, my boyfriend and I still decided to stay here because it was so close to the airport and by the beach at the same time. We basically wanted to get most beach time as possible in our 3 nights 4 days getaway. The hotel was located about 5-10... More

Have stayed at this Ritz several times but most recently stayed here attending a conference. Need to say I've always loved this hotel. As soon as you walk in you are greeted by a helpful staff member and are also handed a glass of champagne while checking in. The property is beautiful and well maintained. Our room which was a... More

What a great getaway. We (a total of 8 ladies) picked the Ritz in San Juan for my bachelorette weekend getaway. We wanted a sunny, relaxing, luxurious, without being exorbitant, easy to get to spot. The Ritz in San Juan covered all of those bases. Most of us had an easy 3 1/2 hour flight from NYC, and from the... More

You will not get another Ritz in San Juan, so take it! It's reasonably priced (for a Ritz), their upgrade package is fair (and tempting) and the view + beach spectacular. There's also a grocery store 5-minutes' walk away from this -- get your drinks and lunch there and you don't need to be cheap on the lodgings!

My family and I recently stayed at the Ritz in San Juan in April 2013. We were at the Ritz for two nights before moving on to the Rio Mar area. Our stay was outstanding from start to finish! The room was plush with all the amenities and features that the Ritz always offers, the service was very friendly and... More

This was my first stay at the Ritz Carlton, I thought the property was beautiful. The pool staff was excellent, along with the pool waiters. The Pool waiters work very hard, but they need a few more of them. Il Mulino is what I expected having dined at the one in NY. BLT steakhouse food was great. Our waitress was... More

I will start by saying this is not my kind of destination. I stayed here as part of a business trip. I prefer smaller boutique hotels off the beaten path. However, there were redeeming qualities of this property. Pros- Very friendly and attentive staff. From finding you seats by the pool or on the beach, to drink service. Some of... More

Since I am rating the hotel and not the beach in San Juan, the service at the Ritz was very good and the staff were very friendly. The food was also surprisingly good. But I would not go back to San Juan personally, as I was expecting more from the beach. We also went next door to El San Juan... More