We (my husband and I) stayed 4 nights in Yucatan before attending a conference in Mexico City. We felt lucky to have picked Hazienda Santa Rosa. The location is amazing, out in the country in a little village about 55 km from Mérida, deep into Mayan country, with Uxmal and Oxkintok close by. We were amazed by the genuine warm...
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Was there for 2 nights with kids and husband. Wonderfull place and service, the food is trully spectacular. I've been to other Haciendas in Merida, this one is very special, since the location is just in the middle of a town called Santa Rosa and everything is geniune. Take a tour to the garden of the property, and also to...
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Dear MelissaCordoba,
We are glad to hear that you enjoyed your stay at Hacienda Santa Rosa,for us the most important, is that our guests enjoy and live the experience that we want to transmit. Hacienda Santa Rosa "es su casa" we hope to welcome you and your family again.
Best regards,
Roberto Otálora
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We are fairly regular visitors of the Luxury Collection Hotels in Campeche and Yucatan. This one stands out for it's location and for the food! The rooms are, as always with this hotel group, perfect but the one thing that will always stand out for us is the food service and the fabulous quality of the ingredients they use here...
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Dear Donald T,
We feel flattered that you visit us and describe the experience you had in our Hacienda. We are delighted to welcome you and we look forward to meeting your expectations.
Best regards,
Roberto Otálora
General Manager
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I stumbled upon this hotel from a trek in the dusty countryside about 8 years ago. It was truly an oasis in the Yucatan. I have returned many times with students, work colleagues, family and friends and intend to do so again. On one occasion, we happened to be in the area without a reservation and the front gate was...
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Dear lechlitnerlaw,
Greetings from Hacienda Santa Rosa!!!!.
We received your comments and on behalf of the entire team we thank you so much for your sincere comments, we are so glad you found our property and services surpassed your expectations and made your vacation so special for you and your students.
Our staff is extremely dedicated to making your stay...
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I was in Hacienda Santa Rosa for five days around Christmas 2011. It was overall an incredible experience. The Hacienda is beautiful and from the moment you step in you have stepped into an old world of too often forgotten elegance. The service is attentive and friendly and the staff did their best to accommodate our food requests (my husband...
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Dear Siuzie,
Greetings from The Hacienda Santa Rosa – we thank you for your visit and I also thank you for your sincere comments regarding your stay with us. I am so glad you and your husband had such a great experience with us and rest assured I have shared your comments with all of our staff – we are...
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We had a nice experience at Hacienda Santa Rosa but it wasn't nearly as nice a hotel as some of the other Starwood Haciendas in the area that I have visited. We were there to relax, which in our opinion included lazing in hammocks and enjoying some good regional food.
Pros:
-Well appointed rooms
-Beautiful tub
-Flowers all over
Comfortable...
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Dear FlapperWashington_DC,
Thanks for your comments, feedback is the best way for improving our service and we appreciate for taking the time to write the review.
We are sharing your comments with our food and beverage manager, as well as the operations team so we can be sure Hacienda Santa Rosa has the same level of service and facilities than...
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Outstanding as to setting, accommodation, service, food perhaps a bit less so, overall, the Luxury Collection Haciendas (Sheraton) can but be recommended.
Dear suesli,
Thanks for taking the time to post this review. If you have additional comments that may help us to improve, please send us an e-mail to thehaciendas@luxurycollection.com.
Best regards,
General Manager
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We stayed there two nights in spring this year. We loved it - it was just perfect. Beautiful Hacienda with everything one can dream of. Very good restaurant; we recommend to book the romane package for couples - the dinner in the garden is an unforgettable event. This Hacienda is ideal to start a Honeymoon trip in Yucatan or for...
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Dear RHW1974,
We thank you very much for your comments, we're very glad to hear you enjoyed your stay. The recommendation by word of mouth is very important for us.
We appreciate for taking the time to post this review
Best regards,
Hacienda Santa Rosa
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This is an absolutely beautiful hacienda, incredibly restored, that stands out like Disney World in the impoverished village of Santa Rosa.
The hacienda is aesthetically very beautiful. It's extremely quiet (aside from barking dogs and loud music just past the gates), and relaxing. This has wonderful potential to be a true 4 or 5 star establishment but there should probably...
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Dear nnocentsabroad30,
We appreciate your comments, and would like to invite you to visit the link of Fundacion Haciendas del Mundo Maya where you will find information about the social projects in the communities we are located.
It is important to mention as well that we also have the silver certification by Earth Check.
Our prices are high because the...
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I was staying there and when they asked me permission to make the room for the night, they enter and rob me 900 dollars. I talked o the manager but no one new anything. They gave me back 200 Mexicans. The room price which is already very expensive doesn't include breakfast and the charge anything you want to eat or...
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