To start with the negatives: although centrally located, it's not easy to find by car (due to the lack of city signposting and topography of the town); it's in the middle of the Kurpromenade (hence the hotel's name) and is surrounded by designer label shops (mostly women's clothing, jewelry and Bohemian glass) - and a two hour local shopping expedition... More

Well situated once you get there. Ok, this is not that easy to get to in a car* unless you know the town, but the price is OK for Karlovy Vary, the staff are friendly, the rooms clean and not too small and you cross the road then you are in the main central pedestrian area. If I go back... More

***Prague locals call it a "hidden gem", "best value", "luxury for less" ***incredibly nice/helpful English staff ***breakfast buffet included ***beautiful mosaic pool/nice sauna ***only 20 rooms in hotel. SO QUIET!! ***cant beat the location ***connected to THE BEST restaurant in KV. "The Promenada". HIGHLY recommend the "Chateabriand for 2" I don't know anyone who doesn't enjoy scoring a "deal". After... More

A really good hotel - rooms, location, food - All excellent!

We stayed in hotel for 2 weeks. In general i like everything,even the choice of the room. It was looking to the yard. Everywhere is clean,service trying to do its best. Hotel has internet,i was using it,not bad. Ask,if You have some questions. But the breakfast is horible. Everyday the same,no porridge, no variaty.. Restaurant on the 1st floor is... More

The best service experience during our stay.The staff was very friendly and helpful. After our two nights stay we are so impressed. From our room itself to the employees to the grounds. Everything was clean and very comforting. The staff was the best, made us feel like not even leaving.

Restaurant : I have had NO better meal in my life ( don´t miss their basil sorbet !!! ). Hotel : Excellent, friendly and simultaneously exceptionally polite, very helpful staff; nothing is problem for them. Exemplary cleanness, perfect snug, quiet room. House and location: Two attached houses from 16 and 17 century in the very heart of the old Karlovy... More

This is a little gem of a hotel. It is situated right by Kolonada, and technically everything is within a couple of minutes walk. What Promenada is most known to me, is through its restaurant. It serves the best food in Karlovy vary, with an exceptional level of service. The rooms are clean, comfortable, however some might find them to... More

A really good hotel with excellent service. Restaurant is great as indicated by other travellers. Wellness centrum is worth visiting. Rooms are big with nice furniture. Breakfast could be more variable and I missed a nice lobby bar but everything else was great.