I hesitate to call this dump a hostel because many hostels rate 5 stars compared to this place.This place is, without a doubt, the biggest dump you could ever stay in. The rooms are broken down and dirty. The reception staff is rude and disrespectful. You can't escape the cigarette smoke...it's everywhere.
The place has the seedy atmosphere of nefarious...
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We stayed in many hotels in Europe and this was the worst one by far. We went as part of a group and the front office person was very rude when we checked in (there was a slight problem with two couples getting the same room key and the receptionist went on the attack, saying it was our fault, when...
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Dear Julie G,
thank you for the review which helps us to improve our customer service. Please note the shower and sink were fixed. Also please note if you were not happy in the room, you could ask our receptionist for another room. In case of availability you would be moved. You did not have to stay in the room,...
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I along with my family stay in this hotel in may 2012. This hotel is quite dated, but thats the fun in staying here. it has a typical old soviet interiors. big spacious lobby, big big rooms and average breakfast. though out of the city i enjoyed my stay in this hotel because i had lowered my expectation before booking...
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Dear SAUMYA192
thank you very much for your review. It is nice to read, that 1 you had a good time in Top Hotel Prague. We are looking forward to your next visit.
With best regards
Revenue Manager
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My partner and I stayed in this hotel in Aug 2011. The hotel located in a very residential area.The driver had problem to send us there. We had been told we could only check in after 2pm when we arrived. The bar was very nice but the drink was a little bit over priced.
Had problems when we checked in...
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Dear ybyuan2001
thank you very much for your review. It is nice to read, that 1 year after your trip you are still remember Top Hotel Prague. We believe we will have a chance to accommodate you again in the future.
We are looking forward to your next visit.
With best regards
Revenue Manager
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This hotel has everything for been rated with a 5, but the quality of the attention is simply terrible. They don't speak good English and if you don't speak Czech (which I assume is something common if you're not from that country, like me) it's a disadvantage.
The location is really far away from downtown, like 20 - 30 minutes...
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Dear alejandroayala85,
thank you for your review. Please note our guest does not need to go to the city center only by taxi. Most of our guests use public transport, because a bus stop is located exactly in front of the hotel. One way to the City Center costs 1 €.
With best regards
Revenue Manager
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The Top Hotel at face value appears to be quite luxurious albeit dated. The rooms are really clean and spacious but we were given a twin despite asking for a double as were all of our travelling companions. It is a smoking hotel so expect to be bothered by this if you are a non smoker. The breakfast is undoubtedly...
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Dear 28DaysInEurope
Thank you for the review which always helps us to improve our customer service.
We are very sorry that non of 45 different hot and cold items and drinks served for breakfast time did not satisfy your needs.
I kindly ask you to contact our hotel directly to let us know, what exactly you do not like to...
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Firstly, a query. Why such a low rating? Four of us (old oldies) have just returned from Prague. Our tour operator advised us the week before departure of a change of hotel to Top hotel and we were a little concerned about its low rating. These fears were totally unjustifeld. We received a warm, friendly welcome on arrival with all...
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Dear Neil B
thank you very much for sharing your Top Hotel Prague experience. I tis nice to read, that you had a good time in our hotel. Thank you for taking note of our willingness to do our best to satisfy our customers. We are looking forward to your visit.
With best regards,
Revenue Manager
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I stayed at this hotel while participating in a youth soccer tournament in Prague. The hotel was cheap and it matched our basic needs - nothing special. The hotel is placed outside the centrum, but with only five minutes by bus to Chodov centrum, where a Metro station is placed along with Pragues biggest shopping mall.
Dear Maltemania
thank you very much for sharing your Top Hotel Prague experience. It sounds like you had a good time here with us and honestly, it makes us happy. Thank you for taking note of our willingness to do our best to satisfy our customers. We certainly hope to see you again.
Yours sincerely,
Revenue Manager
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Huge hall with fountins, huge keyholder how think huge room with two bathroom, but I enjoy the tub :). feel very cold in the outside glass elevator. Breakfast is ok but drink is quite bad don't drink orange juice. wifi is in just one little place in this huge area.
Dear MNDaniel,
we were delighted to learn about your satisfaction with our facilities. In TOP Hotel Prague, it is always our aim to provide quality service and it is a pleasure to read your kind words.
Regarding breakfast please note we provide 45 different hot and cold items and drinks. I kindly ask you to contact our hotel directly to...
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Average hotel... breakfast and room was ok ... good for a few nights...
Dear Guest,
thank you very much for your review. We are happy to read that you had a good time with us.
We hope we will have another chance to welcome you in our hotel in the future.
With best regards
Revenue Manager
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