Stayed here for 5 nights with my husband from 10 May 2012 - my birthday treat!! Our room was on the first floor facing the Plenty at the front of the hotel (requested a larger room with a nice view). This was a huge mistake as the trams were very noisy and ran very early in the morning (5am) till... More

This hotel is in a convenient location to Old Town. I stayed in one of the Jazz rooms which was located in a part of the hotel that initially required a bell hop to find. Yes, it was that weird to find and required going up a stair case, down two hallways, then going downstairs again and down another hallway... More

Nice hotel opposite the Planty gardens running around the old town. We had an old-style room, (they have 'jazz' rooms in a new extension) There was plenty of room but the facilities were basic. Only 2 power points both over the desk, another in the bathroom where we ended up balancing the kettle on a glass shelf under the hairdryer,... More

This hotel was more than I could have asked for. The staff was incredibly helpful and spoke English very well. The breakfast was more than adequate and really saved a lot of money and time for me. Our room was spacious and the bathroom was big enough to actually use -- those of you who have been in other hotels... More

I was only in Poland for a few days. Staff very friendly and very helpful. And speak English which was a plus.. Rooms very clean and kept clean. Thanks to all staff.. They had hotel pick up for Austwich, and salt mines all organised via reception, would highly recommend.

From the day I checked in until the day I checked out the Best Western Kraków Old Town Hotel in the center of Krakow always seemed like a perfect choice! The staff was fantastic and were very helpul in getting around to all the major sightseeing spots. The rooms were nice size and were very clean - the amenities provided... More

I was in the original part of the hotel, not the new Jazz addition. The room is small by US standards, but the bed was very comfortable. No mini-bar or tea/coffee making facilities. A supermarket is right next door. TV only had BBC in English. There is no air conditioning, just a radiator and a window that opened. That was... More

Just returned from 5 night stay in the Best Western Old Town, we stayed in the jazz section which was newly refurbished. The hotel staff were all very pleasant and helpful. Breakfast was very nice,with plenty of choice, the only problem was there was only one toaster which appeared to take forever to toast the bread. This hotel is ideally... More

We stayed at the Best Western Old Town Krakow for 3 nights in March of 2012. You can walk just 5 minutes or so and you are in the Old Town. The staff was just excellent at helping us with any questions we had. We stayed in the Jazz section which was very nice and quiet (small rooms, however). The... More