Although the staff were efficient the hotel itself did not, in my opinion, come anywhere near a 4* hotel. The room was tired and a single duvet was placed on a queen size bed, the pillows were very tiny, but all spotlessly clean. The windows were 2 velux style ceiling windows, which you could not open unless you were 6... More

We stayed for 3 nights. This hotel is on 2 floors and has only 24 rooms but has 24 hour reception, a restaurant and a pub. Rooms were very well appointed and spotlessly clean. All staff spoke good English. Breakfast, at 30Zl, was great value. We did not eat in the restaurant but did visit the pub which was in... More

There are so many better places to stay in Krakow its not even funny. For £72, the room was very tired, old, smelly and the bed was completely lumpy. The receptionist should quit her job as she doesn't appear to like what she does for a living. No greeting; no explanation of anything whatsoever. The sauna was across from my... More

We have been there on a family road trip. Since we were travelling with two small children, we were looking forward to stay on their family room (with toys for the kids). Unfortunately the family room was already sold out, but the hotel made us another family room.... it was a huge room on the first floor, with the biggest... More

We came for a short break over Easter, the hotel was in an ideal location. Near to the Market Square but not too near to be noisy. I asked for a quiet room with a firm bed, the room was very quiet located at the back. (room 18)The bed was very firm but the trouble was you could feel the... More

Stayed here for 3 nights ,in a great location 10 minute walk to old town and in a quiet area . We stayed in a deluxe room ,which was very large and full of old character but with all of the amenities that you need .The bathroom was very modern with shower and bath it was also very spacious .The... More

We stayed here over the New Year for the 2nd time. It's such a good base for a Krakow city break, not too close that it's noisy at night time, but close enough for a gentle stroll through the park into the main square, where at Christmas time it is buzzing with stalls and food, and more importantly mulled wine!!... More

Stayed for five nights over the new year. The staff were very friendly and very helpful at all times. A good central location about a 10 minute walk to the main square. Rooms nice and clean and when we are in Krakow again will use.

We arrived back from the Ostoya palace on the 26th Nov. The staff were very friendly, and helpful, giving us each a map with our hotel marked. The receptionist spoke good english too. We were directed to our room wiith roof lights which had ample space, the room was spotless, it had a mini bar, kettle with tea/coffee making facilities,... More