Conveniently located, large hotel just 2 blocks from Union Station and The US Capitol Building. This hotel is quite busy, but it's clean, comfortable and relatively quiet. The staff was professional and helpful. Check in was super quick. They do a lot of meetings and conventions here. The breakfast is quite good, and it should be because like many hotels...
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Clean, comfortable room. Nice staff. Some quite fun, funny. Always kind, helpful, and attentive. I'd definitely stay here again.
Let me start by saying that I got an amazing deal for this hotel, they had a special where if you stayed 3 nights, you got one free and it included the breakfast for 2 people. That being said I was still nervous about some of the write-ups on here. When we got there not everything was perfect, we had...
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Stayed on business because of proximity to Supreme Court. Looks like a standard business hotel upon check-in. Amenities are fine but the room is a disaster. Not updated and the water pressure was terrible -- like someone spitting on you in the shower. All of my co-workers had the same experience. Then when you get the bill for that lovely...
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Dear Guest,
Thank you for taking the time to post your review. I am pleased to tell you that we will be beginning a renovation of our guest rooms and corridors to be completed this fall. These changes will give the hotel a fresh new look. I will be sure to have someone with our Engineering team look into the...
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The staff is great and friendly. For all other points, I agreed with all recent posts. They could do better if invest a little in renovation and take away all these stupid small extra charges: Internet ($11) definetly can be free, breakfast ($21 for buffet) can be cheaper and parking at $45 is way to high. Some advise regarding parking,...
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Dear Guest,
Thank you for your valuable feedback. I frequently hear that the staff here at Hyatt Regency Washington is helpful and friendly and I’m glad that you also found that to be the case. We know that our guest rooms need updating and I am happy to tell you that we will be starting a renovation of the guest...
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I am a Hyatt Diamond member and have stayed at most Hyatt properties in the DC area. This particular property has seen better days and would not be one of my first choices when making reservations in the future. Upon arrival I was greeted warmly and thanked for being a loyal customer. The lobby has been updated but the rest...
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Dear Guest,
Thank you for your valuable feedback. I want to thank you for being a Hyatt Diamond member. We appreciate your loyalty to Hyatt. I am happy to hear that you enjoyed the food selection in the Regency Club and that you found our staff to be friendly. I am excited to tell you that we will be doing...
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Location is good if you need to be near the Capitol Building,other than that I have very little positives to add.
The hotel is in need of a refurbishment,It is looking very dated ,the carpets in the hallways are from another era,If they wait a little long enough they probably will become fashonable !
Our bathroom was clean,However had a...
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Dear Guest,
Thank you for taking the time to review your recent stay. I am sorry to hear that our hotel did not meet your expectations. You will be glad to hear that we are preparing to begin a renovation of the guest rooms and corridors that will include replacing the carpeting in both, as well as giving the hotel...
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This is a giant, heartless Hyatt with a wonderful location - and nothing much else. I can't imagine a single good reason to pick this place above others in the area. The staff was rude and ineffective. The extra charges - $11 for internet for 24 hours, $45/night for parking, $2.50 for a soda in the machine - are beyond...
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Dear Guest,
Thank you for taking the time to review our hotel. I am very sorry that our hotel did not meet your expectations. We frequently receive very positive feedback about how friendly our staff is, and I am sincerely disappointed that you experienced otherwise. I appreciate your thoughts on our pricing, and while we frequently do review the pricing...
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This was a great location. It was steps from the Capital and the Mall. Hotel was clean and staff were friendly, food was a bit pricey. Would stay again
I booked this hotel because it was a great deal when everything else was very high priced because of a convention. The lobby was lively and nice, but the hotel is due for an update. There were stains on the hallway and room carpet. The location is on the back side of the capitol across the street from the Teamsters...
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Dear Guest,
Thank you for sharing your feedback. We value our guests opinions, and you are correct about the need for an update. We are pleased to let you know that we are planning a renovation of the guestrooms and corridors that will begin this summer and be complete by Fall. The renovation will include the replacement of carpeting as...
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