Being a starwood guest. I was disappointed on the room given to me. I used points for one night and paid for the 2nd.(not cheap) My view was roof tops and windows angled towards mine so i could look in another room if i wanted. Very small room, a bathroom where the door only opened as far as the toilet...
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We wanted a hotel that was close to the embassies so we could easily walk to take care of some issues. This answered that call perfectly. We already knew about the $40 a day parking (which in my opinion at a hotel like this is not right) but, knew about it in advance, and accepted that it was the way...
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My husband and I honeymooned at this hotel and opted to revisit for another experience. We visited during the Memorial Day holiday weekend from Saturday to Monday. The hotel was lively and the customer service was exceptional. Upon checking in, the front desk associate advised us of our room number, went through the requests made prior to our stay (hypoallergenic...
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Reviewed 9 August 2011
We are truly honored that you chose to give The Fairfax at Embassy Row another chance. Knowing that your last experience was certainly not representative of the experience we hope for all our guests, we're thrilled that we were able to make that up to you. Thank you for your kind recommendation to your family and friends and we look...
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The rooms were good, albeit a bit on the cluttered side which sort of adds to the character. Staff were friendly, but one didn’t really feel they were going out of their way to help. My only real complaint was the air-con which was incredibly noisy. In summary, a bit expensive for what it is, hardly memorable, not as convenient...
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Thank you for letting us know about your experience at The Fairfax at Embassy Row. We do regret to learn that your stay was interrupted by the air conditioner in your room and we will have our Maintenance Engineers check into this. The Metro is located within just few minutes of the hotel and offers easy accessibility to virtually the...
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I have to say that I share many reviews on this site. We are back from a 4-night stay, paid on starpoints. On top of this, we use the Platinum Upgrade Awards (a new amenity from SPG) to secure an upgrade in a deluxe suite. Let me be clear: the room was fantastic, charming, with luxurious sheets, and most of...
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Technology can be a wonderful thing, but in contrast can also cause some un-foreseeable issues. Thank you for your patience and understanding regarding your reservation and we're happy to see that all worked out in the end, however hearing that there was more than one issue is concerning. We will certainly look into why these issues presented themselves and hopefully...
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Has historically been my favorite DC hotel, but communication this time has been nonexistent. have tried through several mediums to get through to GM, but to no avail. Cancelled reservation in advance of stay this Saturday, hopefully will be better in the future.
It certainly makes us unhappy to learn that because of your last experience here, you chose to cancel your reservation. Without more information to go on regarding your experience, we absolutely would appreciate it if you would contact us directly to discuss what the problem was. We hope to be able to restore the relationship we had with you in...
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We have stayed at the Fairfax on several occasions, both for business and for pleasure. It is a smaller hotel, which we enjoy. The staff are friendly and accommodating. The rooms are large and airy. The location is perfect - just a little off of Dupont Circle, so it's not too busy but within seconds you can get anywhere you...
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We love hearing from our loyal returning guests, and hearing that each time you have stayed at The Fairfax at Embassy Row was enjoyable truly excites us. Your kind words regarding our staff and your accommodations are very much appreciated and we look forward to greeting you again very soon. Thank you.
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I took my significant other on a much needed weekend away. Here goes:
1. We arrived and immediately, I was hit with a rude, short Bellman. He didn't speak or say, "Welcome to The Fairfax at Embassy Row". He started writing down my license plate and asked for my keys. I was stunned. No professionalism at all.
2. There is...
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While it seems our location and your accommodations created an enjoyable stay for you, we do apologize for any inconveniences or confusion that you encountered while here. The best suggestion that we can give to our guests in order to pre-empt any miscommunication is to utilize the wealth of information on our website, prior to arriving. All charges are clearly...
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Stayed here for two nights recently for the ending of our around the world travel adventure on The Global Scavenger Hunt. The lobby is small, but the bar area and restaurant are large as are rooms. The staff was welcoming and helpful...close to Dupont Circle and Metro (a sad state of affairs there!) A great value...
All we can say is Wow! What an adventure The Global Scavenger Hunt must have been. To be able to travel the world and participate in something so unique is truly priceless. We're happy to see that you found an appreciation for the elegance and rich history that embodies and surrounds The Fairfax at Embassy Row, and hope that we...
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I quite liked this hotel. Pretty comfortable overall. Close to the metro, and lots of fun food and strolling options in Dupont. Also, a nice 20 minute walk to Metro Center on a temperate day. There are a few things though that make it fall just short of an A. First, they either seem to have way too many people...
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Even with a few hiccups during your stay, we're thrilled to learn that you will return to The Fairfax at Embassy Row. We do hope that the next time you come to visit with us, that your stay will reflect the comfort, service and hospitality that we strive to provide each of our guests. By alerting us to these issues,...
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