Dear michael r, My name is Rachel Smith, and I am responsible for responding to all trip advisor reviews. I would like to start off by apologizing for the issues you experienced during your stay with us. I appreciate your honest feedback. We take reviews such as yours very seriously, as it allows us to know what areas need improvement.... More

Dear MAREGINA761, Thank you for your excellent review! I am glad you were happy with your choice in spending your 6 night stay in Anaheim with us. You did an excellent job in emphasizing some of what our hotel has to offer. Thank you for mentioning and providing detail as to what you loved most about our hotel to any... More

Dear Burgess4, Thank you for taking the time to review our hotel. It is great to hear that you enjoyed your overall stay with us. We appreciate your patience as we await our upcoming renovation. I am glad you were pleased with the location of our property. We are conveniently located in the center of the most popular attractions that... More

Dear Kayesey, Thank you for your excellent review. It is great to hear that Roger and the entire front desk team were of excellent assistance to you during your stay with us. I am delighted to hear that you were able to enjoy some of our hotel’s amenities. Our Wednesday evening BBQ social hour, consisting of hot dogs, hamburgers, potato... More

Dear aldalebr, Thank you for your loyalty, and your excellent review of our hotel. I am especially glad to hear that as a repeat guest, you enjoy your stay time and time again. I’m glad you enjoyed your suite, and found it to be spacious for your family. Our suites our 50% larger than the average hotel room, which is... More

Dear Susan T, Thank you for taking the time to review our hotel. I’m glad you were able to take advantage of our complimentary parking, and complimentary hot buffet breakfast every morning. We also offer complimentary in-room wireless internet, social hours twice a week, and a grocery shopping service, which I hope you were able to take advantage of as... More

Dear Cheekochow, Thank you for your honest review of our hotel. Our property is located ½ a mile from Disneyland and California Adventure Parks. Because of this, we do see many families come in and out of our hotel for the purpose of visiting Disneyland. We understand that every guest has their own preferences when it comes to their hotel... More

Dear 4ofusx2, Thank you for your excellent review. I am glad that your stay at our hotel was above and beyond your expectations. It is great that you were able to take advantage of some of the wonderful amenities our property has to offer, such as the complimentary parking and hot buffet breakfast every morning. We also offer complimentary wireless... More

Dear cowboydanno, Thank you for your review of our hotel. I am glad you enjoyed your stay with us. Our sunny and bright weather makes Southern California a prime destination for travelers. Since heat rises, there is a temperature difference between the upstairs and downstairs areas of the bi-level Penthouse loft suite. Our housekeepers make it a point to observe... More