I stayed here for three nights recently and there were some ups and downs. I called the front desk to request a wake up call and to report that the television HD was down. The wake up call never came and I never received an update on the HD issue (it was still not working the next night). I brought...
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The hotel was great and the restaurant was awesome. The staff was awesome. It was a great experience. Will go there when I visit the area next time.
We purchased 3 rooms trough Priceline and arrived at the hotel at 9 PM. A clerk with very, um, novel articulation skills told us they had overbooked and would offer us rooms at another hotel 10 miles away.
Since it was a two day reservation, we got the added benefit of not being able to extend our reservation at the...
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Dear Guest,
Thank you very much for taking the time to share your recent experience. As I shared your review to my staff this morning, we were all disappointed that we let this issue to happen. Please accept my most sincere apologies, If possible, please contact me so that I can discuss this with you in more detail. My email...
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My friend and I stayed here while visiting a friend who lives in Pasadena. No great views here but that's not what we needed.
The rooms were large and clean, there was actually ample drawer space and closet space, which was nice.
The beds in our room did not have the Garden Sleep System (where you can adjust the firmness...
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Dear Guest:
What an amazing review; thank you for taking the time to share this with the readers of TripAdvisor. Your experience is exactly what we strive for with each and every guest. We are very fortunate to have some talented people that genuinely care about our guests working here at the Hilton Garden Inn Arcadia. We hope to see...
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I am a Hilton Honors member and frequently stay at Hilton properties. My wife and I had a great stay at the Hilton Garden Inn in Arcadia. We were greeted by a very friendly front desk clerk. Of course they had an assortment of fresh cookies at the desk. Our room was large and very comfortable. Wireless Internet service was...
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Dear Jim W:
Thank you very much for your kind comments and feedback regarding your recent stay with us, we appreciate you taking the time and sharing your experience. I have shared your comments with our staff during our daily training huddles.
Thank you again, and look forward to seeing you during your next visit to this area.
Cordially,
Juan...
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Got to say that I am a diamond at the Hiltons and this was avery friendly hotel, from Dan at the front desk to Pam in the dining room and all the rest of the staff. Everyone was so nice and also made you feel so welcome and as part of the family.
Except the last dat of my stay,...
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Dear Mr.
Thank you very much for your feedback regarding your recent stay with us, and also allowing me to speak with you in person before you departed. I hope that I was able to clarify the use of our breakfast coupons.
Please do not hesitate to contact me directly, should you have any questions or may need assistance,
Cordially,...
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Stayed here while visiting friends in the area. Nice big lobby and plenty of places to sit for breakfast. The rooms were large and with comfortable beds. I used the fitness room and it had everything I needed. Free weights, weight balls, treadmill, yoga mats...good choices! The staff was very friendly and helpful. I would stay here again:)
Dear guest,
Thank you very much for your kind comments and feedback regarding your recent stay with us. We appreciate you sharing your experience,and look forward to see you next time you visit this area.
Cordially,
Juan Navarro-Sigala
General Manager
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Stayed with wife and two kids for three nights in early Feb. This hotel is unbeatable for it's price. Rooms are big and can easily accommodate three adults. Staff are cheerful, the place is clean, you get free coffee all the time, free wireless etc. Reasonably priced breakfast and surrounded by shopping and eating place. Family liked it very much.
Dear Guest,
Your feedback is greatly appreciated. We are glad that you were satisfied with the amenities and cleanliness of our hotel. We take pride in our hotel as we strive to exceed all of our guests' expectations. We look forward to your next visit!
Cordially,
Juan Navarro-Sigala
General Manager
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Great hotel located just minutes from Santa Anita racetrack. Arcadia seems like a fairly safe community for an American city and we were comfortable walking outside the hotel neighbourhood at night.
Rooms were spacious, super clean and quiet. Included a microwave and fridge, free wifi and parking. Used the laundry facilities and the machines were brand new, clean and worked...
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Dear Guest,
Thank you very much for your feedback regarding your recent stay with us. It is thru direct feedback like yours that we are able to improve, and better our product,and service provided to our guest. I have shared your kind comments with our staff during our daily trainings.
Thank you again, and look forward to see you next...
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Likes:
- Location is close to lots of good restaurant
- Clean overall
- No smoking building
Dislikes:
- Gave us a non working key on first night of check in
- housekeeper left window open, no wonder it was so cold on our first night
- only one person in front desk while 5 other people waiting
- came...
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Dear Guest,
Please accept my apologies for the issues you've experienced during your recent stay with us. Thank you very much for bringing up those issues to my attention, as those were shared with our staff during our daily trainings.
If there is anything I can assist you with, please do not hesitate to contact me.
Cordially,
Juan Navarro-Sigala
General...
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