We booked our room about 21 days before our arrival in Aspen. Upon arrival, the receptionist could not find our reservation "anywhere", and told us they were booked. When I produced the email confirmation (had already given name, confirmation number, etc), she finally "found" our reservation.
We were quite satisfied with our room and the pool and hot tub. The...
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Dear Joy C.,
I appreciate your time in leaving us your feedback and am pleased that you found the hotel conveniently located and the rooms met your high expectations. I do apologize that we had difficulty retrieving your reservation, our booking system inadverdently placed your traveling companion's name onto your reservation instead of yours. We are working to correct this...
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