Visited Hotel Jerome for five days and unfortunately took a deal where we paid in advance. Upon check in, we were disappointed with our room. We tried to switch, but the staff were unhelpful and said that we couldn't. We ended up re-arranging all of the furniture in our suite since a someone with absolutely no sense must have arranged... More

I have stayed at the Hotel Jerome several times over the years, but now with Auberge the service and staff were exceptional. I love the staff meeting us at the airport, the concierge was really helpful. We really enjoyed the restaurant and bar staff especially the music and staff in the Library. Thanks Auberge, another great vacation.

there is alot to like about Hotel Jerome. The valets and front desk staff are awesome and everyone seems to be trying to help you. The ski concierge group are especially helpful. However there were problems with our trip and management lets the service staff down. We stayed for 5 nights and never had hot water after 7 am. We... More

The Hotel Jerome is an exceptional historical hotel in the heart of downtown Aspen. Our positive experience included: -Service: Excellent, comparable to other best hotels of the world. From the Valets with cowboy hats, to bellboys, to Reception, to the serving staff in the breakfrast restaurant... consistent, professional, friendly, accomodating. -Location: Right in the heart of the downtown, amidst all... More

We have been staying at the Jerome for about 7 years now, visiting once or twice a year during the ski season. We always stay in a Junior Suite and love the spacious rooms and high ceilings. You get much more room for your $ than at any of the other high end Aspen hotels. The down side of this... More

Never been to aspen before but went on a road trip from Vegas to Colorado and one of the stops was Aspen. What I can tell you is that hotel Jerome was the very first hotel ever built in Aspen. There is alot of historic significance and additionally, if you are a haunted hotel buff.. some people say that this... More

We stayed from 28th Dec to 2nd of Jan in a room in the old part of the building. It is old fashioned but that only adds to the charm of the place. The one thing I would criticise in the room is it is impossible to use the bathroom to apply make up. I had to bring the small... More

Greath rooms, clean , big everything you want. Good breakfast ( omelets of THE chef ) Super staff and service

We stayed at the Hotel Jerome last year for New Years (2010-2011), and were overall pretty disappointed. The hotel itself was fine, though kind of walks the fine line between "rustic" and "dated". Service was very inconsistent, and concierge somehow messed up a bunch of reservations for us. The location is fine as far as being in town and near... More