We stayed with a large group at the Grand Futura Hotel and had out of the whole group at least 4 issues with the check in and the credit card billing. Our cards were swiped, but they never got an authorization thru their machine, so they charged us cash for the rooms. After verifying with our bank the next day,... More

Spent one night at this huge hotel and eventhough it is not that old the lack of manteinance makes it look deteriorated. I suffered an inmediate alergic reaction to the dirty and dusty carpet in the room; my night was miserable. The hotel has a lot of potential but it needs a lot of cleaning and better and more kind... More

My husband and I were looking to spend two days in the city to just relax. When we checked sites like expedia the master suite was less than booking at the hotel direct. However since we are saavy travelers we spent the extra $15 per night since the hotel offers much better accommodations once you are at the club level... More

This is our 4th time at this property. We are always very well taken care of. The rooms and imenities are fine, including internet, and the breakfast is outstanding

I was in transit to Antigua so spent just one night here, as it's close to the airport. I had to change rooms because the internet didn't work, but the staff were friendly and took care of things quickly. The breakfast is worth the stay - lot's of imaginative local dishes to choose from as well as western food. The... More

I am in Guatemala city a lot and always choose the Gran Tikal Futura Hotel. The staff is fantastic and you cannot beat it being attached to the mall. Great restaurants across the street as well. It can be a little noisy on Friday/Saturday nights but you can easily drown out the sounds by turning on the heat/air conditioner. The... More

This hotel is kind of good We spent 3 days in Oct. 2011 and one of those days there was a fire alarm in the basement and staff was not very clear on the situation. We asked how the fire started and they were too secretive about the fire causes and future risks. The pool was nice, breakfast was gorgeous... More

When flying in and out of Guatemala City, I always turn to the Grand Tikal Futura as my go-to hotel in the capital. The service is excellent, the facility is impeccably clean and well-maintainted, and the restaurant serves consistently delicious fare. The rooms are well appointed and spacious. I recommend the Master Suite, which offers plenty of space and comfy... More

The hotel is really nice we stayed here for a weekend while we explored the city. The hotel is one of many proper hotels in the city. We really liked the fact that there are several shopping malls nearby. The staff at the hotel was also super good to us and made sure were treated very well knowing that is... More