This hotel for buisness travelers is very good as it sits on a safe area for Guatemala. Rooms are big, beds and pillows fantastic,bathrooms very appropriate. I would recommend this hotel but seriously advise the staff to improve on some details. Breakast serving is a killer if you are time constraint, as the restaurante is a little small and the... More

Stayed here for three nights this week, while attending a business event which also took place at the hotel. Prior to my arrival I had requested airport pickup, as I was arriving late at night, and had not been to Guatemala City before. When I exited customs, the hotel driver was waiting, holding a sign with my name. Well worth... More

I stayed in this hotel for 15 nights in February / March. I can highly recommend it. The staff at the hotel were super-helpful and friendly. I felt very welcome and looked after. Taxis were easy to get from the hotel and I was given plenty of useful advice regarding my personal safety. I certainly felt comfortable and safe in... More

We had a great experience during one week in the Mercura. Room was clean, room service fast and efficient, Guatemalan tasty breakfast, helpful and smiling staff. P.S: It would be better to just have glasses and spoons in the small American kitchen in the suite, and a box of Kleenex. Try to use the hoover for the carpet bedrooms and... More

Since security is a major concern in Guatemala city, i must say this hotel made us feel very secure. The rooms are spacious and nice with a great view from some of them. Breakfast was okay with decent variety. Staff is very helpful and courteous.

I booked this hotel for my family of four based Tripadvisor reviews. We had two rooms that were large , clean and comfortable. The location is also excellent. Our problems however started at the front desk !! I do have to state that I speak no Spanish but after travelling three weeks in rural Mexico and Guatemala this had not... More

The hotel is centrally located in the Zona Viva. Good location for business travel. The rooms are large and the service good. I can;t really think of the downside except for the fact that there's no pool. The price and location make up for that. Breakfast is OK and room service limited but convenient.

The hotel service is very good, specially the front desk staff. The quality of the room is also excellent.. The breakfast is reallly good and makes the staying more enjoyable. Location wise and accessibility to the city is also good. I appreciate the taxi service to and from the airport very much.