We stayed here over the weekend for a basketball tournament and I was quite surprised. I have never stayed at a Best Western, so I was a bit leery. I like to stick to Hilton properties like Hampton, Hilton Garden Inn, etc. The rooms were clean, up to date and very similar to what you would get with a Hampton.... More

At 11.16pm the room phone rang, and a female Afro-American spoke with a southern drawl ... "This is the front desk sir, and we didn't swipe your credit card which we need for ancillary items." Me: "What! It's 11.16 at night and I'm in bed. You can swipe my card in the morning." Woman: "I'm sorry sir, but my manager... More

If it were not for a lady named Evelyn this place would be rated 1/2 star, even with her( she can only do so much ) it is not good. We were put in a smoking room that smelled of stale smoke. Attempts to rid the room of the smell were temporary. Towels were at a premium as we're extra... More

On first inspection the place looked OK. When we got to our rooms they were pretty basic, but clean. As the days went on it was difficult to find towels, bath mats, decent sized bath towels just didn't exist in this place. We were there for four days and had to ask and keep on asking. Hangers - a basic??... More

Just finished a 12 day road trip through Carolina, Tennessee and Georgia, stayed at Best Western the whole trip. Nashville, music row BW was the worst, and Augusta, Garden City Inn was the BEST. Convenient location, clean facility, efficient, friendly staff, and great rates. I read all the compliments in the past reviews in particular to Evelyn at the front... More

We go down to Augusta every year for the Augusta Furtity Horse Show. We have stayed at an un-named hotel for the past 10 years (should have changed along time ago)....This year however the un-named hotel turned out to be bug infested and moldy....Needless to say we moved to "a breath of fresh air" and very clean hotel when we... More

I got a good rate on this hotel and stayed for 2 nights. As others have mentioned, there is variability in the front desk service. Evelyn was great! However, the nighttime clerk, a younger man, had a bad attitude. Around 10pm on my first night, my 2nd floor room suddenly started to smell like cigarette smoke. I promptly called the... More

My friend and I drove in from NY. After a 13 hour ride and a few interactions from rude people in North Carolina, Evelyn was a breath of fresh air! She was extremely pleasant and funny. She was very informative and made our stay in Augusta comfortable. As our friends arrived after us they had the same experience with her.... More