We stayed one night at the Holiday Inn Express Arlington Heights, IL. We arrived late to find the front desk staff friendly and welcoming. The grounds, hotel and room were clean and reasonably well kept. This hotel was not originally a Holiday Inn Express, its older but in reasonable condition. Our room was very large. We only paid for a... More

The staff/including the management are absolutely unprofessional. The hotel property itself is filthy. On this particular stay, we were traveling with two kids, we had called in to have a late check-in and confirmed a two double-bed non-smoking room(as they were sold out of two queen beds already). We also spoke to the manager, Hanna, and confirmed with her too....... More

This hotel stay started out awful! All of the third floor reeks of smoking. They were sold out, so we weren't able to move our hotel room until the second night. We stayed on Memorial Day weekend, and the whole staff seemed extremely stressed. They were out of more things at breakfast than they had. And when A guest politely... More

After being stranded in Chicago due to weather, I called the closest Holiday Inn Express (HIE) which was full. They routed me to their next closest HIE which was 6 miles away. They were very helpful about telling me how to get to the pick-up point for their shuttle van. I was among the first aboard the van, but they... More

This is a nice hotel to stay for the price, they have an excellent shuttle service that will take you anywhere within a 5 miles radius. Continental breakfast is excellent and what I liked about it it change every day? Room are grande

Stayed here on a 4 day business trip. Very impressed with the friendliness and helpfullness of the staff, room was quiet and comfortable and even the buffet breakfast was a pleasant surprise. Although more fresh fruit choices would have been nice. Highly recommend this hotel mostly beacuse of the friendly staff. I will certainly be staying there again and will... More

We Checked in Late at night The Night Auditor was very Kind, I asked for some cold milk & he got me some as I was having some heartburn, In the morning the manager was helping the guests in the Breakfast area that was really awesome the breakfast area was very clean the the girl was very helpful, The rooms... More

Picked up a travel coupon book at travel information rest area and used coupon--outstanding value per night. Hotel was clean-rooms large-front desk very accomadating. Breakfast was better and larger variety than most Holiday Inn Express. Highly recommended!

This Holiday Inn Express was wonderful. We were greeted as a Priority Club member with a "goodie bag" for our room with bottled water and snacks which was so nice since we arrived late in the evening. We were asked about a preference on room location and were accommodated with a room in the back to avoid traffic noise. The... More