We stayed at this hotel for 2 weeks in April 2012. We've stayed in 150+ hotels in the past 3 years, and have never experienced anything close to the horrendous "service" at this hotel - they were beyond rude to the point of being aggressively bad. You cannot drink the tap water, and they wouldn't allow us to bring in... More

After all the lovely places we stayed in, this was a huge disappointment. The hotel looks old, dirty, and ill-maintained. "Free Wifi" only works in the lobby and not in the rooms. The pillows didn't have covers when we checked in. The curtains hadn't been installed either. It was all eventually fixed but the whole experience wasn't very professional. The... More

The quality of this hotel is overstated. Paid full-price, 3 months in advance (part of vacation package) to be given a small, dirty room, with no view. A request for a better room was met with a surly response and an untrue statement that the hotel was fully booked. Another room was offered, with only one bed, when the booking... More

A local friend booked me here when we had an extra day in Casablanca. It cost $100 and for that price, and the location on the waterfront, it was OK value. But in absolute terms its pretty crummy and I wouldn't go back. Staff more interested in talking amongst themselves or others when checking me in. The room was basic,... More

This hotel looks nice on the outside however inside the room, the phone, the fridge and the safe did not work, the shelves were falling off the walls and then to top it all the staff was very unfriendly and not helpfull when you asked them to fix anything. They got angry when you brought water in the hotel and... More

i am sure that casablanca is lovely, but the events that led up to my stay at the riad salam were horrible, thus tainting my perspective of the hotel. the royal air morocco had lost my group's luggage, so we arrived with no clothes and in terrible moods. the hotel staff was rather cold and, though i don't expect everyone... More

The view at this hotel is lovely. I loved going to sleep listening to the ocean and waking to the waves crash. The restaurant onsite was very good, much better than the ocean front restaurants close by and the prices were decent. I stayed with my boyfriend. By law unmarried couples are not allowed to share a room but the... More

This hotel shows the problem with the evaluation system here. It is not average but Very Good is a bit too high but there is nothing in between. I chose this hotel because of the location. It was a decision that I never regretted. I was impressed before I even got to the hotel as the Concierge had twigged that... More

I stay in a different hotel almost every week and NEVER before have I arrived and reached for the comment slip straight away. Check in was unpleasant as the staff clearly didn't want to serve me and took phone calls during the process and talked about me to each other in French while I was standing there. The room had... More