From the moment we arrived until the last day, my friend and I were impressed with the level of hospitality and service that we do not normally encounter in other hotels. This is what first stood out in our minds as we were welcomed with mint tea and cookies upon our late night arrival into Marrakech. The staff was very...
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Dear Guest,
I’d like to thank you for taking the time to give us your comments regarding your stay at Palais Soltan on Tripadvisor. We are so happy to know how much you have appreciated the hotel service and stuff’s attention.
All your notes will be an added value to improve our services in order to satisfy all your expectations...
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The front of house staff and the drivers could not have been more helpful.The room was OK .From the night club on the roof the beat was dreadful.The hotel sits on what looks like a building site and if you want to make the 30 minute walk to the outskirts of Marrakech then much of it is over rubble.The breakfasts...
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Dear Guest,
We regret that you did not take advantage of our services and on behalf of the Palais Soltan Riad & spa we would like to express our sincere apologies for any inconvenients.
we remind you that our hotel provides the guests two daily free shuttle at fixed times for transfer from the hotel to the city center and...
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My girlfriend and I stayed here at the start of March and were absolutely amazed by the whole trip. This was my first holiday in ten years and we can't wait to go back.
Whilst it's not the sort of traditional holiday most (UK) people are looking for I couldn't fault it.
The staff upon arrival were friendly and offered...
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This is not a hotel or really a riad but a day / night club called BED. Arriving at 5 in the evening after a delayed journey I was rather mystified when we were picked up by a van with a club logo on it. We were greeted by lovely mint tea, helpful staff and some pumping tunes coming from...
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The hotel isn't a 5 star but more like a 3 or 4, be aware there is a tax each night, $6. We arrive about ten and they got our room ready within 15 minutes and were very welcoming. The hotel's views aren't very nice, sort of in a shopping or hotel development area but once on the roof you...
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Dear Guests,
The whole team joins me in thanking you for your comment left on this site! We will do everything we can to make your next stay a renewed delight!
Sincerely
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Let's start with the good bits.... We arrived at 10 in the morning , lovely greeting from the staff , biscuits and tea . Room ready in 30 mins , so far so good . Room very nice , traditional Moroccan , not 5 star , 3 star . Small pool on roof with lots of very tired trendy beach...
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Dear guests,
Thank you for Taking the time to provide your feedback regarding our hotel. Certainly we are disappointed that you have not enjoyed your stay at the Palais Soltan.
We are delighted to hear that you enjoyed the hotel staff and the decor of your room and would like to say that our standing has always been recognized 5...
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Not quite a 5 star hotel as described. Our room was adequate and kept nice and clean, however the bathroom was a bit grubby and rough round the edges. Hotel receptionist was quite rude, her english was very limited, so I would suggest planning your trip in advance instead of asking her for some advise or suggestions of where to...
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Dear guests,
Thank you for taking the time to send us your comments and are saddened to know that you have not enjoyed your stay at the Palais Soltan. In addition, we remind you that our hotel provides the guests two daily free shuttle at fixed times for transfer from the hotel to the city center and on reservation for...
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We stayed here last week for 5 nights. We had a fantastic stay, despite our luggage being delayed for 3 days thanks to easy jet. Reception staff couldn’t of been more helpful, ringing the airport every day to chase our bags. The riad was beautiful and very clean. Our room was beautiful also with a huge four poster bed and...
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Dear Guests,
We are delighted to hear that you had a wonderful stay at the Hotel Palais Soltan. We work entirely for the satisfaction of our guests and this is a real reward that your stay was a success and we will consider your comments to improve the quality of our service.
All our team of the hotel Palais Soltan...
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We stayed at the Palais Soltan for the first 2 nights of our holiday in Marrakech, and then moved into a Riad near the Medina for the remaining 2 nights which for us was great. I really loved it here as it was very authentic, with beautiful furniture. The room had a lot of character and a gorgeous four poster...
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Dear Guest,
Thank you for taking the time to provide your feedback regarding our hotel.
The whole team joins me in thanking you for your comment left on our site!
We are delighted that you could appreciate the context of our hotel Palais Soltan and especially our rooms and the pool restaurant lounge on the roof top terrace.
I would...
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Our holiday was ruined when we arrived at this hotel only to find that they were having the pool refurbished. It was a construction site! They put us in a room that was clearly chosen because it was easier for them to get too/service. The most was ridiculous starting early in the morning and not finishing until 10pm. They had...
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Dear Madam,
We respect your opinion and are saddened to know that you have not spent a delightful stay. We want to bring to your attention that our hotel is appreciated by the majority of our guests, and his classification by the tourist authorities is 5 stars, the equipment of our rooms meet the standards of 5 stars and we...
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