Far and away the best hotel in Djibouti, but would rate poorly in service against 5 star hotels in any other part of the world.
Check-In: The gentleman who checked me in was unfriendly and uninformative. I had been traveling over 24 hours and arrived approximately 1 hour before the check-in time of 3 o’clock. I waited patiently and was...
More
The service at the Kempinski was exceptional by any standard.
The problem is that everything is super inflated. A standard buffet dinner cost about $50. After two beers, you'd have spent 10,000 Djibution Francs, or $57. The taxi to the hotel was a non-air conditioned rag which cost about $20. I took the hotel's Mercedes back to the airport (20...
More
Dear Mr. Rod,
Greetings from Sunny Djibouti! We thank you very much for taking the time to post your comment on trip advisor, which allows us have your feedback as we seek to be more affordable whilst keeping Kempinski's true luxury.
Your comment has been noted, on the other hand, we are very pleased that you have enjoyed our rooms...
More
The manager at the front desk flatly claimed no rooms were available for whatever reasons he had in his mind, only for us to be shown by an honest check in employee, after the manager left, that the hotel was not even half full. It's a disgrace to lie and make up stories like that. Didn't run into the guy...
More
Dear Mr. Alex N,
We would like to thank you very much for taking the time to give us your feedback. At Djibouti Palace Kempinski, we are always seeking to improve. We regret that you had a small incident at the Front Desk, please be informed that your comment has been transferred to our Management and we are looking into...
More
Djibouti Palace Kempinski is from my experience the best hotel in Djibouti, and possibly in this part of Africa. The Hotel staff was very service minded and always ready to help with anything I would need.
On the day of my arrival there was a very nice gentleman who picked me up at the airport and took me to the...
More
Dear Maria A,
Greetings from warm Djibouti!
Thank you for posting your comments on Tripadvisor and for your kind words. It is always great to hear about the experiences our guests have had at our hotel and in beautiful Djibouti.
We are always striving to reach the best level of service and create the best experiences possible for our guests,...
More
This is a top quality hotel. Clean and comfortable, very good service. Nice atmosphere. All the restaurants of the hotel are very good.
The security is good.
A little bit too difficult to have a shower, because the water takes too long to get hot (some times never gets), often I had shower with cold water.
If you need to...
More
Dear Fausto C
Greetings from warm Djibouti!
It is with great pleasure that we see your comment here on Tripadvisor. The Djibouti Palace Kempinski team is always striving to create great individual experiences for our guests and it is therefore highly appreciated that you shared your comments. The issue regarding the showers has now been addressed and we continue to...
More
This is a truly amazing place. Every detail is impeccable. Food, rooms, ambiance... All are splendid. Wonderful pool overlooking the port. The only problem: This is Djibouti.
Dear Sir,
Greeting from warm and sunny Djibouti! We thank you very much for taking the time to give us your positive feedback. Djibouti is a beautiful destination with wide and different landscapes, breath taking views, and prestine beaches. We are very pleased that you have enjoyed our resort and look forward to welcome you again very soon at Djibouti...
More
This is a vacation type hotel, I was there on business, and found it one of the best in Africa so far! Excellent front desk staff, always obliging to our needs. Beautiful lobby, pool, restaurants. The morning breakfast was like a huge Vegas style buffet, everything you could want. I'd love to go back.
Dear Sir,
Greetings from warm and sunny Djibouti!
We thank you very much for taking the time to give us your positive response. Djibouti is a wonderful destination with many different landscapes, and whether business or vacation, many attractions. We are very pleased to know that you have enjoyed your stay with us at Djibouti Palace Kempinski as we hope...
More
I just spent a long weekend with friends in Djibouti and let me just say how amazing it was. Everyone thought I was nuts but I well proved them wrong! First of all, what's great about Djiboutis is that they are extremely nice, and you can feel that throughout the hotel and almost everywhere you go in the country.
We...
More
Dear Sir,
Greetings from warm and sunny Djibouti!
We thank you very much for your taking the time to give us your positive feedback.
Djibouti is a beautiful destination with out-of-the world landscapes, many attractions and extremely friendly people. We are very glad that you have enjoyed both our destination and our hotel.
We look forward to welcoming you back...
More
After being contracting in the region for more than 2 months now, I can say that I am very happy to have found this place. I have never been to Europe, outside airports, but if this is how the european flair feels like, than I certainly should move and live there. What can I say, on time pick up, nice...
More
Dear Sir,
Greetings from sunny Djibouti!
We would like to thank you very much for taking the time to give us your positive feedback. We are very glad to know that you have enjoyed our hotel’s facilities, accommodation, and different restaurants and outlets. At Djibouti Palace Kempinski, our main focus is always to exceed our guests’ expectations.
We look forward...
More
Compared to the Sheraton Djibouti, the Kempinski is a true gem. It had character (at times I really felt like I was staying at a Djiboutian palace!), staff spoke French and English very well, and the staff at reception were westerners.
It is located in the northern part of Djibouti-ville so it is a bit outside of the center, but...
More
Dear Guest,
Greetings from sunny Djibouti!
We thank you very much for taking the time to give us your positive feedback.
Djibouti is a beautiful destination with amazing landscapes, pristine beaches and friendly people.
Please be aware that your feedback has been forwarded to the management, and actions have already been taken regarding the garden.
We are very glad that...
More
If you own or manage Djibouti Palace Kempinski, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
34 Reviews
4 Reviews
11 Reviews
