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Hotel Chez Lando

B.P. 1519 | Remera, Kigali, Rwanda
Hotel amenities
Hotel Chez Lando
Ranked #5 of 26 hotels in Kigali
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82 reviews from our community

    Trip type
Traveller rating
    11
    34
    28
    3
    6
Date Rating
Maastricht, The Netherlands
Contributor
15 reviews 15 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 22 May 2013 NEW

A convenient place to stay for some nights. I was there for a conference. It is located rather near to the airport, which is nice to avoid heavy traffic when flying out again. The service is good and kind. The kitchen is acceptable. It is better to find a good Italian restaurant near by. It is nice to sit on... More

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Muhanga
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 18 May 2013 NEW

Stayed one night with family - rooms are quite big and with mosquito net - most of the rooms have balcony or terrace - misunderstandings appeared between the restaurant and the reception (check bills), but problems could be solved in a polite way - breakfast was sufficent and you get what is important to start the day - lunch/dinner was... More

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London, United Kingdom
Contributor
19 reviews 19 reviews
15 hotel reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 24 March 2013

Our first night in Rwanda was here. Not the best hotel in the world, but a very decent 3* place. Big rooms, average food, very friendly staff. A good introduction to East Africa. Nothing more to add, but Trip Advisor wants a minimum of 200 words

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See 5 more reviews by 929HML for Kigali
Byiringiro P, customer care at Hotel Chez Lando, responded to this review
8 April 2013

Dear, It's a pleasure for us to see your interesting review,we hope you to stay with us during your coming visits;you're always welcome. Byiringiro U. Patrick Customer care department More

Surrey
Senior Contributor
36 reviews 36 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 9 March 2013

Stayed for 3 nights at this hotel recently during a business trip. The food is average, but the staff make up for that - they are really friendly and will do what they can to help. Breakfast is a small buffet of fruit, cereals, cheeses and cold meats, bread and pastries and a small selection of hot food ( beans,... More

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Byiringiro P, Customer Care at Hotel Chez Lando, responded to this review
11 March 2013

Dear, Thanks for your interesting and encouraging review,it's a great contribution to the improvement of our services in order to meet our customers requirements. You're always welcome at Chez Lando Hotel Byiringiro U. Patrick Customer care department More

rome
Contributor
17 reviews 17 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 25 February 2013

Chez Lando is a good address for your stay in Kigali. It is clean, well kept, service is kind. Rooms can be a bit noisy, especially those on ground floor. Food is also ok with too big restaurant areas.

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Byiringiro P, customer care at Hotel Chez Lando, responded to this review
6 March 2013

Dear, Thanks for your review,we're glad to hear that you appreciate your stay with us,we're still improving our services and we consider every review as a precious contribution. Welcome again at Hotel Chez Lando Byiringiro U. Patrick Customer care department More

Altrincham, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 23 February 2013

My colleague and I were placed here by our client agency. We stayed one week, before I suggested another hotel (Umubano) might be quieter in terms of traffic noise. Basically, it is a very pleasant hotel in terms of gardens, greenery, rooms, and food quality. Staff were pleasant too. The main problem (for me) was traffic noise (roads now surround... More

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See 2 more reviews by DAWGBM for Kigali
Byiringiro P, customer care at Hotel Chez Lando, responded to this review
6 March 2013

Dear, Thanks for your review,It's a pleasure for us and a precious contribution to our service improvement,we're working on the solution of reducing the noise caused by an increasing traffic near the Hotel especially in some of the rooms near the main road and we hope to resolve this issue soon.We are also taking note of the other observations u... More

Washington, DC
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 27 January 2013

While not a "5-star" hotel in the conventional sense, I think Chez Lando is the best value for its price in Kigali. The bungalow rooms are spacious and well-apportioned, the beds are comfortable and the bathrooms are quite nice as well. The environment overall is great, with trees and very nice landscaping. Breakfast was nice, and the staff very responsive.... More

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Byiringiro P, customer care at Hotel Chez Lando, responded to this review
6 March 2013

Dear, Thanks for your encouraging and interesting review,we will continue to improve our services and renovating our premises in order to ensure you a comfortable and decent stay with us. Welcome again at Chez lando, Byiringiro U. Patrick Customer care department More

Helsinki, Finland
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 24 January 2013

I've stayed in Chez Lando in 2005, 2011 and 2013, and it is always a pleasure. The hotel has grown and evolved over the years, but kept its charm. Having seen a lot of hotels around Africa, Chez Lando is one of my favourites. Staff is excellent and helpful, rooms are spacious and clean, garden is beautiful and buildings are... More

Was this review helpful? Yes 1
Byiringiro P, customer care at Hotel Chez Lando, responded to this review
28 January 2013

Dear, We're glad to hear from you,it's a pleasure for us and we will continue to offer you a more decent and better services during your future stay with us. you're always welcome at Chez Lando. Byiringiro U. Patrick customer care department More

Boston, Massachusetts
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 17 January 2013

This is not the Kigali Serena. If you're expecting "5 star" accommodations, you might want to look elsewhere. What the Chez Lando offers is clean rooms, friendly staff, and a very local vibe. Unlike other higher-end hotel options in Kigali, where you'll find many of the guests are expatriates, Chez Lando is a vibrant local hotel and social hotspot. While... More

Was this review helpful? Yes 2
See 7 more reviews by RwandaFan for Kigali
Byiringiro P, customer care at Hotel Chez Lando, responded to this review
18 January 2013

Dear, Thanks for your encouraging review,we're glad you enjoyed your stay with us as our main vision and priority is to create a unique experience in an atmosphere of friendliness and fun for all our customers. U're always welcome at Chez Lando. Byiringiro U.Patrick Customer care department. More

Nairobi, Kenya
Senior Contributor
40 reviews 40 reviews
26 hotel reviews
Reviews in 23 cities Reviews in 23 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 3 January 2013

This year, for the first time, I had serious problems with Chez Lando's online reservation service. Their webpage, at http://www.chezlando.com/, has a dysfunctional 'Contact us' service which twice failed to respond to my written requests. When WHO/Rwanda made my reservation in person, the hotel lost it. They had a room free when I showed up, but things could have gone... More

Was this review helpful? Yes 1
Byiringiro P, customer care at Hotel Chez Lando, responded to this review
8 January 2013

Dear, It's a pleasure and an encouragement for us to see such a positive review from our customer,if you want a room u've to use the book online menu which is on the top of the webpage,the response is immediately sent to your e-mail, the contact us link is reserved for claims or other special requests,we took note of your... More

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Additional Information about Hotel Chez Lando

Also Known As:
Chez Lando Kigali
Address: B.P. 1519 | Remera, Kigali, Rwanda
Region: Rwanda > Kigali Province > Kigali
Amenities:
Bar/Lounge Free Breakfast Free High-Speed Internet Free Parking Children Activities Restaurant Room Service Shuttle Bus service Suites
Hotel Style:
#2 Best Value Hotels in Kigali
Price range (per night): S$75 - 126
Official Description (provided by the hotel):
Hotel Chez Lando, is your first window to Rwanda. At Chez Lando, we apply the tradition of Rwandan hospitality to the needs of modern travelers; we cater to the smallest detail of your stay. Our quaint garden-style hotel is located just five minutes from Kigali International Airport and is right on the way to the heart of town. ... more   less 

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