Stayed here on the way to gorilla trekking in Volcanos National Park. It was quite a change from safari in Tanzania, but a welcome one. The city was bustling but the only real attraction was the genocide memorial. The hotel amenities were lovely but this is the first hotel we ever stayed in that you went through a metal detector!... More

Spent five nights here. Best staff I have encountered anywhere in the world. Efficient, friendly, and effortlessly professional. Not much to do in the neighborhood but if you have any business in the city or are heading out of town can't be beat. Fastest internet I have experienced in Africa and all the amenities of a classy hotel anywhere.

Kigali is a green hilly city and quite beautiful. The hotel is approximately 25km away from the airport. When you arrive you are greeted by a nicely designed and tasteful interior. Please note that checkin is at 2pm. We arrived at 10am and had to wait for our room to be prepared. Having said that they did do it quickly... More

I had heard that the Serena Kigali was the best hotel in the city and I have to agree. This hotel has all of the amenities you would want in a hotel, and it's nice to see that Rwanda is world class in this way. There is a lot of staff on hand to ensure that you feel welcomed, safe... More

If you were traveling from the US or Europe to do business in Kigali the Serena would fit your Hilton/Marriott class expectations. Very good reliable service, food, room quality, etc. If you are willing to step out of the box and risk the poor service there are lots of other places to stay and save some funds. Just depends on... More

Quality hotel with a very impressive physical plant as well as good looking amenities. Pool area is attractive as are the restaurant areas. Front desk was a little slow but pleasant people and efficient. Hotel staff overall excellent helpful and willing to offer assistance. Rooms spacious with quality bathrooms plus amenities. Majority of travelers should find this property very adequate... More

I stayed at the Serena Hotel in Kigali while on a business trip early this year and it was great. The room, bathrooms are spacious and very well done with a traditional flavour. All the staff I interacted with during my brief stay in the Hotel were very friendly and ready to assist. The food in the restaraunt downstairs was... More

Stayed on business, and felt that all staff I encountered treated me to good service with a friendly demeanor. They have a security screening at the entrance, which I am sure gives the guests an added feeling of safety. The hotel itself is massive, and offers you a fabulously large pool, with poolside dining and two bar and restaurant options.... More

Serena is know in Rwanda as the best hotel in the country. It's the hotel that hosts VIPs, politicians, big company executives and other type of high profile travelers. The hotel itself is like any good hotel in the USA or Europe, with most amenities you could expect. Service, however, tries to follow the standards of very good international hotels.... More