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Citrus Sukhumvit 13 by Compass Hospitality

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Traveller (462)
Room & Suite (297)
Pool & Beach (80)

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About

#372 of 1,219 hotels in Bangkok
Location
Cleanliness
Service
Value
Citrus Sukhumvit 13 is a brand-new, modern, and hip hotel in Bangkok with 79 rooms ranging from the intimate Superior Room to the more spacious Citrus Suite. Located on a quiet side street off the bustling Sukhumvit Road, Citrus 13 Bangkok holds an enviable location in the heart of one of Bangkok's most vibrant areas and near the Nana BTS station. Citrus Sukhumvit 13 always believes that our guests' satisfaction is the key to our success. We have created a package of special benefits and privileges called the "Lucky 13 Benefits" for guests who have booked the Daily Rate with breakfast of every room type. There is no minimum stay for this package.Lucky 13 offers additional complimentary benefits ex. Late check-out at 13:00 hrs and THB 113 Credit bonus for the Citrus Cafe - excluding alcoholic drinks.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Free breakfast
Airport transportation
Rooftop terrace
24-hour security
24-hour check-in
Parking
Wifi
Rooftop pool
Outdoor pool
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Complimentary welcome drink
Taxi service
Baggage storage
Concierge
Non-smoking hotel
ATM on site
Doorperson
Umbrella
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Flatscreen TV
Bath / shower
Bathrobes
Room service
Safe
Telephone
Wake-up service / alarm clock
Minibar
Refrigerator
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Modern
Languages Spoken
English, Chinese, Thai
818Reviews23Q+A100Room tips
Traveller rating
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457traveller wrote a review Feb 2024
Sydney, Australia63 contributions35 helpful votes
Good Value. I have stayed here many times. It is in great location and the rooms are very clean and modern. The aircon is great. All is fantastic, except for one treally annoying thing. Because I have stayed here so often, ( around 60 nights in the past year) I have a problem with the WiFi, and my email server sees the IP address as dangerous and will not let me connect...I have to sit in the foyer to do this. The hotel staff have tried to fix this, but the problem is with the HQ of Citrus, and they don't or won't fix it. So, sadly, because I travel for work, I will never stay here again.
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled solo
Room Tip: Just check that the WiFi will work for you, if you are needing the wifi for business. The staff...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Pisit Chanpen, General Manager at Citrus Sukhumvit 13 by Compass Hospitality
Responded 6 Feb 2024
Dear 457traveller, Thank you for review and sharing feedback as recently stay Citrus Sukhumvit 13 We're very appreciated for long time loyalty and always patronage Citrus Sukhumvit 13 Regarding Internet WIFI, We would like to apologize for inconvenience cause as individual router in guest room was random generated IP address. But unfortunely some IP address was in blacklist. We recommended to turn off and on power switch again to generate new IP address. We're looking forward to welcome back again and please let us recovery service for next visit. Your sincerely, Pisit C. General manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Vacation42409996388 wrote a review Jan 2024
1 contribution
Great staff, when I arrived I realised I left my new Apple laptop in the last hotel 130km away. They immediately spoke to the hotel and arranged a driver to go and pick it up. Very clean, nice friendly staff, good area to say with everything you need.
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Pisit Chanpen, General Manager at Citrus Sukhumvit 13 by Compass Hospitality
Responded 6 Feb 2024
Dear Vacation42409996388, Thank you for sharing excellent review on Tripadvisor. We're very delighted to read you appreciated with our staffs service and hotel facilities. This kind of review was light up the inspiration for our team. We're looking forward to welcome you again in the very near future. Have a wonderful day! Yours Sincerely, Pisit C. General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Bazil40 wrote a review Jan 2024
Lincoln, United Kingdom6 contributions4 helpful votes
Located on quiet soy 13, it is a 5 minute walk to Sukhumvit Road and its nightlife. 2 or 3 transit stations within 10/15 min walk. ARL Makkasan station is about a 25 min walk for transit to airport. Hotel clean, comfortable and friendly staff. Good hot shower with gels, soap etc all provided. Even toothbrush and toothpaste. Comfy bed and aircon keeps room cool. Safe, fridge and small minibar. Free water provided each day. Rooftop pool small and more just there to dip in to cool down. Would stay again
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Date of stay: January 2024Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, General Manager at Citrus Sukhumvit 13 by Compass Hospitality
Responded 24 Jan 2024
Dear Bazil40, Thank you for sharing excellent review as recently stayed Citrus Sukhumvit 13. We're delighted to read our hotel location, facilities and staffs service was met your expectation. We still have more facilities such as spa & Massage and breakfast serivce , indian restaurant are available as well. Thank you for choosing stay with us and hopefully you will come back stay with us again in very soon. Your sincerely, Pisit C.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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vikyath wrote a review Jan 2024
Bengaluru, India1 contribution
Had a great stay. Thanks to Ms.Wan who helped me a lot. I was early but she got me an early check in and I had a pleasant stay. The hotel is surrounded by many tourists attractions and it’s very easy to commute from the hotel. You get all modes of entertainment near the hotel.
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Date of stay: January 2024Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, General Manager at Citrus Sukhumvit 13 by Compass Hospitality
Responded 24 Jan 2024
Dear Go42641500309, Thank you for shaing very nice feedback and review on Trip advisor. We're delighted to read you enjoyed stay and very appreciated with our staff serivce Ms.Wan. Thank you for compliment Ms.Wan and this review will be sharing to our social group. We're looking forward to welcome you again in very near future. Yours sincerely, Pisit C
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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664harley55664 wrote a review Jan 2024
Glasgow, United Kingdom2 contributions
Great location staff friendly, especially Wan!😎🇹🇭 Rooms good, near all transport, would recommend! Easy access to all top attractions, great value! Location is convenience close to BTS Asoke and Nana.Nearby shopping mall at Terminal21 a lot of restaurants and bar
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Date of stay: January 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, General Manager at Citrus Sukhumvit 13 by Compass Hospitality
Responded 24 Jan 2024
Dear 664harley55664, Thank you for sharing feedback and review on Trip advisor. We're pleasured to read our holel location was met your expeactation and also thank you for compliment staff service Ms.Wan Her performance will be sharing on our social group for inspiration. Thank you for stay with us and looking forward to see you again for next visiting. Your sincerely, Pisit C.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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FADDY H wrote a review Dec 2023
1 contribution
BEST STAFF AND SERVICE CAN'T GET ANY BETTER HIGHLY RECOMMENDED FROM NOW ON WHEN EVER I COME TO BANGKOK I WILL ALWAYS STAY IN THIS HOTEL CITRUS SUKHUMVIT SOI 13 DOWNSTAIR THEY HAVE INDIAN RESTAURANT AND ROOF TOP BAR AS WELL. KAMIN THE STAFF HES AWESOME SO TOO AREFIN VERY HELPFUL AND TWO OTHER PRETTY GIRLS THEY ARE ALSO VERY HELPFUL. NOMA AND LILY OVER ALL RATING IS 10 OUT OF 10 FOR ME TO CITRUS SUKHUMVIT SOI 13 HOTEL. HIGHLY RECOMMENDED IF YOU WANT TO STAY IN SUKHUMVIT AREA THEN LOOK NO FURTHUR AND PICK THIS HOTEL. BEST REGARDS. DAVID.
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, General Manager at Citrus Sukhumvit 13 by Compass Hospitality
Responded 3 Jan 2024
Dear faddyh2023, Thank you for sharing excellent review on Trip advisor. We're very delighted to you enjoyed your stay with our hotel and facilities service. Thank you for compliment hotel staffs Kamin, Noma and Lily. We will share their performance service on hotel social group. Thank you for highly recommend Citrus Sukhumvit 13. We're looking forward to welcome you again in very near future. Yours Sincerely, Pisit C
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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mwbell2000 wrote a review Dec 2023
Pattaya, Thailand85 contributions51 helpful votes
What a disappointment. I go four times a year and have usually been a happy customer. This year was the worst of my stays. The place is conveniently situated near my son despite limited parking. This year I was told my booking (thro Agoda) did not include breakfast? It cost me a further 800 baht on top of a more expensive room price. Three French families experienced similar difficulties so it may have been the booking agency. Despite a Superior room being booked it was the worst of all my trips there (706). Lots of faults the most important (for me) was the reading light by the bed. I complained within an hour of check-in but this was ignored. A further complaint led to a technician who diagnosed no electricity. He could not fix but another technician would fix it later. He never came despite a further request. In fact the electrics seemed hit & miss with flickering lights in the bathroom & occasional hot water. There are alternative hotels nearby which hitherto I have ignored because of cost. They will no enter my calculations.
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Don't book Room 706.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, General Manager at Citrus Sukhumvit 13 by Compass Hospitality
Responded 26 Dec 2023
Thank you for sharing feedback on Trip advisor. We're disappointed to read our room facilities such as reading lights did not work well in function and very late fixing service. We will replace new lights system, wall papers, and new furniture. Room renovation plan project will start in April – October 2024 and it will look nice after complete of renovation. Regarding breakfast issued, Rate plan was available for room only and room breakfast then please ensure you select the right one. We apologized for inconvenience service and please let us recovery your experience for next visit by upgrade to next room category. Thank you for always patronage and we're looking forward you again for next visit Bangkok. Yours sincerely, Pisit C.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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marc e wrote a review Dec 2023
1 contribution
right in the heart of bangkok .walkable to everything . great front desk staff.i used them to book my taxi back to the airport it showed right on time , nice hotel for a great price . thanks again
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled solo
Room Tip: wish there was a pool thats the only thing missing otherwise amazing
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, General Manager at Citrus Sukhumvit 13 by Compass Hospitality
Responded 25 Dec 2023
Dear 199, Thank you for the great review of our hotel! We are glad that you enjoyed your stay with our friendly staff service. Hotel location was very convenient travelling in bangkok by BTS or MRT and only walk few miniutes to the train station. Hope to see you again very soon. Best wishes, Pisit C
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Vacation49093146430 wrote a review Dec 2023
1 contribution
Everything was amazing, all recomendations ! The staff and menager helped me with all the thigns i asked for. Hotel is in the center but somehow is very good for sleeping no big noises during the night. Room was cleeb every day after noon
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Date of stay: December 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, General Manager at Citrus Sukhumvit 13 by Compass Hospitality
Responded 12 Dec 2023
Dear Vacation49093146430, Thank you for excellent sharing review on Trip advisor. We're very pleasured to read you had a good time and enjoyed our staffs service and facilities. Thank you for patronage Citrus Sukhumvit 13 and hope will see you agian soon! Yours sincerely, Pisit C.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Avishek8186 wrote a review Dec 2023
Kolkata (Calcutta), India52 contributions33 helpful votes
This was my 6th stay here and i have been booking this place since 2017, previously it used to be good but now post COVID this has become terrible, first there is limited staff, we had to carry our own luggage to the room, we had booked the executive room the best room the hotel has to offer and it was terrible the walls were dirty, the bed was creeking, the house keeping would use their key and enter the room unanounced everyday at 11am even after telling them not to do so and would ask us to leave the room so that they could clean even when we did not want to have it cleaned at that moment, the receptionist was rude. Overall it was a terrible experience never staying here again.
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Date of stay: December 2023Trip type: Travelled with friends
Room Tip: Rude staff, unclean and outdated rooms, terrible service, lack of hospitality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, General Manager at Citrus Sukhumvit 13 by Compass Hospitality
Responded 12 Dec 2023
Dear Avishek8186, We're very disappointed to read our service and facilities did not meet your expectation. We will consider to get more manpower bell staff service (Kamin was day off) and also room renovation project will start next year april 2024. Again we' aplogized for all inconvenience cause and housekeeping staff will be trained. Please note, we are non smoking hotel and not allow to smok in the room. We hopefully that we can revovery service experience and welcome you back again next year after room renovation. Your sincerely, Pisit C.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
S$48 - S$68 (Based on Average Rates for a Standard Room)
LOCATION
ThailandBangkokRatchathewi / Sukhumvit / Khlong Toei Nuea
NUMBER OF ROOMS
79
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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CITRUS SUKHUMVIT 13 BY COMPASS HOSPITALITY: UPDATED 2024 Hotel Reviews, Price Comparison and 695 Photos (Bangkok, Thailand) - Tripadvisor

Frequently Asked Questions about Citrus Sukhumvit 13 by Compass Hospitality
Which popular attractions are close to Citrus Sukhumvit 13 by Compass Hospitality?
Nearby attractions include New Armani Tailor Studio (0.4 km), Tom's Fashion (0.4 km), and Crown Tailor (0.4 km).
What are some of the property amenities at Citrus Sukhumvit 13 by Compass Hospitality?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Citrus Sukhumvit 13 by Compass Hospitality?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Citrus Sukhumvit 13 by Compass Hospitality?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Citrus Sukhumvit 13 by Compass Hospitality?
Yes, free parking is available to guests.
What are some restaurants close to Citrus Sukhumvit 13 by Compass Hospitality?
Conveniently located restaurants include Spectrum Lounge & Bar, Amritsr Sukhumvit Soi 11, and Market Café.
Are there opportunities to exercise at Citrus Sukhumvit 13 by Compass Hospitality?
Yes, guests have access to a pool during their stay.
Does Citrus Sukhumvit 13 by Compass Hospitality have airport transportation?
Yes, Citrus Sukhumvit 13 by Compass Hospitality offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Citrus Sukhumvit 13 by Compass Hospitality?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Citrus Sukhumvit 13 by Compass Hospitality?
The staff speaks multiple languages, including English, Chinese, and Thai.
Are there any historical sites close to Citrus Sukhumvit 13 by Compass Hospitality?
Many travellers enjoy visiting The Grand Palace (7.2 km), The Chakri Group (Phra Thinang Chakri Maha Prasat) (7.3 km), and Phra Sumen Fort (7.3 km).