The Empress is certainly a very fine hotel in Chiang Mai and provide absolute value for money. On our first trip to Chiang Mai we were quite in awe of the wonderful city and staying at the empress made it even more exciting. The night markets and all major attractions were easily accessible. Has a nice large clean pool, the... More

This is my fourth visit to the Empress for a major conference and the hotel staff do a great job in looking after their guests. Thai friendliness and efficiency is notable. The hotel is aging and it won't be long untl its rooms need an update. The convention center is quite modern and works well for large audiences. The night... More

I loved this hotel - stayed here for 12 nights while attending a conference at the hotel's first class convention centre next door. Not the most modern hotel in terms of decor but very comfortable and clean, with polite and hospitable staff and wonderful room service. Perfect location for eating out, night markets, massage places. Nice pool, sauna and adequate... More

I've attended numerous conferences at the Empress over the years. Things work, staff are friendly, and there's a great variety of food for the breakfast and lunch buffets. The night market is only a 10 minute walk away. And the meeting facilities are excellent. More

Lovely hotel in the heart of Chiang Mai - easy tuk tuk ride to the Night Markets and songtheaw to the Tiger Kingdom to play with tigers. Amazing huge pool on the third floor - definitely worth the view and a swim. Lovely clean luxurious spacious rooms with desks, armchairs, fridge, aircon, large bathroom with complimentary toiletries. Amazing lunches and... More

Good hotel, with very friendly and helpful staff, and very nice room. Good breakfast. High charge for WiFi in rooms. The first night it was getting late, and we made the mistake of eating at the French Restuarant in the hotel. Despite a very friendly wait staff, and giving every one fresh flowers, the food was very disappointing!! More

I have a real soft spot for the Empress. We have stayed there 4 times now and it suits our needs perfectly. It's clean, friendly, walking distance to Anusarn market area, serves a very good breakfast, and has a good (if somewhat shallow) pool. I agree that some areas could maybe do with a bit of updating, but for the... More

Great hotel and location. Room size was good and generally clean. However the breakfast was just so so. It gets quite full and food is not replenished quickly. It takes about 15 min walk to night market. I cannot complain of the high quality of work done by room service. Laundry just two minute walk is cheaper. There are few... More

I travelled around Thailand for 3 weeks and this was the most expensive hotel i stayed in and the only one that wanted to charge for wifi. I have stayed in this hotel 4 times but because of wifi i will not use again. Bout time you had free wifi empress. Every other hotel offers free wifi and can even... More