We ended up at the RUby by chance and what a lovely surprise. We also stayed at the Essence hotel and they both deserve to be ranked as the top hotels on trip advisor. We had a lovely suite with a laptop provided, the laundry service was reasonably priced, as was the mini bar & room service. The staff were... More

If you are looking for a hotel that offers the best value for your money because of its great location and excellent service - Hanoi Elegance Ruby is the hotel for you. The rooms are spacious and amenities are complete. In terms of location, it is within the Old Quarter district, and is just a few blocks away from Hoan... More

Not an exaggeration-- the customer service we experienced at the Elegance Ruby far exceeded anything we've ever experienced! As soon as we checked in, we were greeted with delicious mango smoothies-- a nice treat after traveling-- and given a map with cultural spots and restaurants of interest. Very helpful. They arranged a tour for us to visit Ninh Binh, which... More

Situation in the thick of it this hotel offers all that one needs for a couple of days sightseeing in Hanoi. Situated on a side street, the hotel is pretty quiet all things considered and very convenient location to explore the little back streets. The price through the Hotel website was very reasonable at US$49 a night, they will match... More

In all my years of travelling I would have to say that the service I experienced while staying at this lovely boutique hotel in the Old Quarter of Hanoi would have to be the best!!!! From the very minute we arrived we were treated like "royalty" the beautiful staff genuinely wanted to ensure that we had the best stay possible.... More

This is a fantastic hotel on a quiet side street in the old quarter of Hanoi. It is very central with excellent customer service and attention to detail. Our wedding anniversary was during our stay, on arrival we found a cake in our room and rose petals scattered on our bed, a really lovely surprise. The breakfast was amazing with... More

Stayed here for 1 short night as part of a whirlwind trip to Vietnam. This hotel exceeded my expectations on all levels. First, the hotel itself is nestled on a bustling 'side' street/alley in the middle of Hanoi. Hanoi is an electric place with sights/sounds/smells hitting you at every turn. When you enter the lobby here, you are immediately brought... More

This hotel is a real gem! It is one of the best hotels I have stayed in – the service right from my first enquiry through to our stay was outstanding. We opted to pay for the hotel transfers, and I think this was a good decision. Hanoi airport is a bit of a distance from the hotel and the... More

This is a lovely little hotel in a quiet street in the busy old quarter of Hanoi. The staff welcome you with a drink and a map to show you where you are, where to go, where to eat etc. they cannot do enough to help. We became especially friends with Hung who is very funny and a joy to... More