From the well-organised (and free!) airport pick-up on this was a great experience. Staff were friendly throughout,and didn't constantly try and sell us unwanted day trips like many hotels in Hanoi do. The room was clean, had working wifi and a computer, decent shower and was quiet which surprised given the very central location. We slept well every night! Little... More

This hotel is incrediible..We stayed 4 nights andfound the staff and manager(Mr Duc) couldnt help us enough.. They picked us up from rail station at 6am .servedus coffee and breakfast while they made up our room for early checkin.The room was clean and modrern complete with flat screen tv andin room computer.During our stay they could not help us.enough.This was... More

I highly recommend this excellent hotel. We stayed here for 6 nights in May 2012 and were extremely impressed with the high level of courteous and friendly service we received. Nothing seemed to be too much trouble. Our room was cleaned daily, complete with a change of linen. The room was extremely clean and of a good standard, complete with... More

We were on a budget trip to Vietnam last week and stayed for a night at Hanoi while going to Halong Bay. I must say the place is worth the money spent all because of the helpful and smiling staff at the reception. We checked in at about 10 in the night and they had our room ready. Though the... More

The best hotel in Hanoi I ever seen. All services in Hanoi Charming Hotel is the best. The rooms are clean. Also all building is clean and safe. The hotel is very close to shopping area. All staff at the hotel is very kind especially Mr.Duc, manager of the hotel. They are very helpful. We love Hanoi Charming Hotel.

We stayed at the Charming II Hotel on Hang Ga Street. We were looked after very well indeed. Nothing was too much trouble, everything worked efficiently and the staff were friendly and attentive without being in your face. Just one draw back - the lovely girls on the reception and travel desks are Olympic standard natterers, so if your missus... More

I stayed at this hotel from 29april - 1may with a friend. i thought the level of customer service was impeccable. The staff was really friendly and extremely helpful. There was almost a personal touch to it. Very warm and cosy atmosphere. We felt extremely welcomed the day we check in. Not only was there free wifi, there was also... More

I was in this hotel in December 2010. I stayed in room 404. (LOL. Not the internet 404 error Not Found. I did find the hotel. In fact the taxidriver did. See later.) I came from Thailand where i had eaten some raw fish. Cause in Thailand, consequences in Vietnam. 3 days fever, in bed and in the bathroom. The staff was... More

We stayed here only 1 night b/c we extended our stay in Hanoi and their sister hotel (Hanoi Holiday Diamond Hotel) was full. Same quality of service and staff in both places. Beautiful room, air con, hot water, big tv, free internet in the room and great location. But just as in my other review - it's really the staff... More