We booked based on the reviews and booked an airport pick up. We were not picked up and when we arrived at Cozy (at midnight) were shown to a room that was so damp it smelled awful and was generally very run down. When we complained we were the moved to Cozy 2, where the room was slightly better and... More

Overwhelmingly eager service, unsurpassingly friendly, relentless willingness to help. You can't take a step with out them helping with bags, opening doors, offering coffee or tea or water, or acting as travel agent arranging your plans to visit other parts of the country. They go out of their way to help with any problem you might have. Everything about the... More

The staff were sooo friendly and helpful. Everything was done online and there were no glitches. We could not have had a better time. Try the pancakes for breakfast. Would return in a second!

Upon the recommendation of our son, we booked 2 nights at this hotel and ended up staying there for 6 nights over a period of 2 weeks. The deluxe room, although not spacious, was very comfortable and spotlessly clean and included a lovely en-suite bathroom with lashings of hot water ; the breakfasts were excellent value for money and we... More

Walk arounnd the nearby lake- look out for supermarket, banks and upmarket restraunts. Book early for the Water Puppets to get front row seat.. Hard to find - ask locals as Hotel only a door wide at street. Cheaper Cozy Hotel around the corner - don't confuse!

Well what can I say, after moving from one bad hostel to another we finally found Hnaoi Cozy Hotel, after alot of negotiation we agreed on a price with breakfast and decided to stay! At first impressions the room looked ok but little did we no that we were sharing it with 6 Cockroaches! We caught 4 of them early... More

On the recommendation of Julia at Vietnam Trip Advisor , she being a little gem in the travel trade, I stayed three nights in Cozy 2 , Hanoi. A welcoming smile from a charming receptionist , with excellent English , set the tone. Everything was just perfect and I couldnt ask for better. The free internet service was an unexpected... More

Booked into this after a night on the Sapa train. Arrived 5:40am for a morning prior to a flight out at midday. Welcoming knowledgeable receptionist, good breakfast, clean rooms. Just around the corner to a great local market. Would stay there when I go back.

The location is very nice closs to Hoan Kiem Lake, Rooms are very cleen. workers are very freindly. Prices are reasonable. We will recommend for my freind.