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All 472 Hanoi hotels

Hanoi Imperial Hotel

4.0 of 5
44 Hang Hanh Str. | Hoan Kiem Dist., Hanoi 844, Vietnam
Hotel amenities
Hanoi Imperial Hotel
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Ranked #64 of 472 hotels in Hanoi
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217 reviews from our community

Traveller rating
    108
    84
    21
    3
    1
See reviews for
Families
45
 
Couples
86
 
Solo
13
 
Business
9
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Kerteh, Malaysia
Senior Contributor
40 reviews 40 reviews
25 hotel reviews
Reviews in 21 cities Reviews in 21 cities
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed 4 June 2013

We stayed at the Imperial for 1 night and booked 2 Imperial rooms (the best ones). To be honest the rooms were fine but a lot smaller than they look in the pictures. When we arrived there was milkshakes waiting for us in our rooms which was a nice touch. The website said our room had a spa bath but... More

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martinnguyenimper, General Manager at Hanoi Imperial Hotel, responded to this review
8 June 2013

Dear Madam, Warm greetings from Hanoi Imperial Hotel! On behalf of the entire hotel team, I would like to send you our sincere thanks for preferred choice of our hotel, as well as our apology for the inconvenience that you had during your stay. We feel very regretful that you did not have really comfortable time with us. We have... More

New York
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 30 May 2013

Location is very convenient in the heart of the old city. The rooms are spacious and clean. The first two nights we were on the 2nd floor and the room was very dark as there was not much sunlight given the position of the room so it felt a bit like a dungeon. The next 2 nights were were on... More

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martinnguyenimper, General Manager at Hanoi Imperial Hotel, responded to this review
1 June 2013

Dear Sir, On behalf of the hotel team, I would like to send you our special thanks for choosing our hotel for your stay in Hanoi. We are also sorry for the inconvenience that you had during your stay. We acknowledge that guest satisfaction is the priority. Yet we appreciate so much if you may understand that the room type... More

Canada
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 29 May 2013

We stayed in the family room at the Hanoi Imperial Hotel for a few nights in May. Had a great experience: rooms are large (well, they would be if we hadn't added the extra bed!), comfortable and clean. The breakfast is great and the staff are very attentive and helpful. We had a massage here that was great - they... More

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martinnguyenimper, General Manager at Hanoi Imperial Hotel, responded to this review
1 June 2013

Dear Madam, Greetings from Hanoi Imperial Hotel! We are so grateful for your stay at our hotel recently and your positive feedback to our services. It was so delightful to us to know you did enjoy your stay with us. I am also sorry for the mistake that the massage staff made to you. I’m sure they won’t make it... More

Davao City, Philippines
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 21 May 2013

Compared to other 3 star hotels in Hanoi where most have no windows, this hotel has spacious & clean rooms with BIG windows. They offer daily complimentary fruit aside from the usual free bottled water and coffee/tea. Room amenities are like that of a 5-star hotel. Reception and Concierge are very accommodating and friendly. Breakfast is delicious & service is... More

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See 2 more reviews by Nem L for Hanoi
martinnguyenimper, Manager at Hanoi Imperial Hotel, responded to this review
23 May 2013

Dear Sir/ Ma’am, In representation of Hanoi Imperial Hotel’s staff and management, I would like to express our gratefulness for your stay at our hotel as well as your thorough comprehension to us. We couldn’t feel any other way but honored and thankful for your words of understanding what we tried so hard to deliver. You were really the one... More

Sale, Australia
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 7 May 2013

We found the staff here to be genuinely friendly and very helpful. It is situated in a laneway not far from the Hoan Kiem Lake and close to restaurants and shopping. When we arrived in Hanoi we did not expect to find our hotel in the bustling back streets of the city but what we discovered was a hotel with... More

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martinnguyenimper, Manager at Hanoi Imperial Hotel, responded to this review
23 May 2013

Dear Ma’am, On behalf of our hotel management and operation team, I would like to express our thankfulness for your choice of our hotel among hundreds of other hotels in the Old Quarter and your wish to return our hotel. Although our hotel didn’t impress you at the first glance, we are glad that you were satisfied with our facilities... More

Jerusalem
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 28 April 2013

The hotel is located right in the old city, two minutes' walk from Hoan Kiem Lake. We stayed for four nights, and enjoyed our stay very much. The service was excellent, the beds were comfortable, the room was attractive and clean. The heating system worked fine. Highly recommended!

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martinnguyenimper, Manager at Hanoi Imperial Hotel, responded to this review
23 May 2013

Dear Sir/ Madam, Thank you so much for your stay at our hotel! We are so honored to be your preferred choice for your visit to Hanoi and to get your compliment for our services. We have tried to improve our services every time we got feedback from customers. We self-acknowledged that we still have long way to go but... More

Edinburgh, United Kingdom
Senior Contributor
29 reviews 29 reviews
6 hotel reviews
Reviews in 15 cities Reviews in 15 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 18 April 2013

we have just returned from my visit to Hanoi staying at the Hanoi imperial hotel this is a lovely little hotel well situated for the city's attractions the staff are very friendly and helpful. we stayed in a basic room which was ample for our needs very clean and well maintained with fresh fruit and toiletries every day. I would... More

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See 4 more reviews by frank1e for Hanoi
martinnguyenimper, Manager at Hanoi Imperial Hotel, responded to this review
26 April 2013

Dear Sir, Warm greetings from Hanoi Imperial Hotel! On behalf of our hotel team, I would like to send you our special thanks for your stay at our hotel and your use of our services. I have passed your message to all of our staff, especially Tony Vo and Mr. Duc. They were very inspired and proud that you were... More

Kuala Lumpur
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 18 April 2013

We booked our 3 nights' stay after reading the reviews here and I'm pleased to note that we were not disappointed with our choice. The staff are so warm & friendly and the family room is well appointed, with an extra large and clean bathroom. There were fresh fruits (mango, dragonfruit, orange & bananas) in our room each day, as... More

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See 4 more reviews by Arena G for Hanoi
martinnguyenimper, Manager at Hanoi Imperial Hotel, responded to this review
26 April 2013

Dear Arena G, Warm greetings from Hanoi Imperial Hotel! We are very thankful for your stay at our hotel recently and will be honored to welcome you back another time. We are also glad to know you were happy with overall services and our staff’s helpfulness. We had been trying to improve our services day by day and you were... More

Singapore, null, Singapore
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 11 April 2013

We had to make a very last-minute booking here due to our Halong Bay cruise being cancelled. It exceeded our expectations and we were very grateful that "last-minute" didn't mean "inferior". Pros: - it's very well-located, being within a few minutes' walk of Hoan Kiem Lake and surrounds. It's down a quiet street, so you're not disturbed by the typical... More

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martinnguyenimper, Manager at Hanoi Imperial Hotel, responded to this review
16 April 2013

Dear Sir/ Madam, Greetings from Hanoi Imperial Hotel! Thank you so much for your booking at our hotel. I’m sorry that your Halong Bay tour had been cancelled, yet happy at the same time to have you stay at our hotel. We acknowledge your recognition of our hotel pros and cons. Both sides are so important to develop and improve... More

Sale, Victoria
Top Contributor
58 reviews 58 reviews
23 hotel reviews
Reviews in 23 cities Reviews in 23 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 10 April 2013

We stayed there for a total of 2 nights before and after our Vietnam Ha Long Bay tour. It was wonderful. it is located in a lane way away from the busy streets. From the time we arrived until the time we left the staff were so friendly or helpful. The reception staff were welcoming and friendly. It is located... More

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See 3 more reviews by JohnnyHSale_Victoria for Hanoi
martinnguyenimper, Manager at Hanoi Imperial Hotel, responded to this review
16 April 2013

Dear Sir/ Madam, Greetings from Hanoi Imperial Hotel! On behalf of hotel team, I would like to give you our special thanks for your stay and your genuine review to our hotel. It was an honor to receive your truthful comments. We self-acknowledge that good location is not good enough to bring guests to us as well as to make... More

 
 
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Hotel Summarization (Beta)

What travellers say

  • Old quarter(11)
  • Hoan Kiem lake(7)
  • Very good(4)
  • Halong bay(3)

Additional Information about Hanoi Imperial Hotel

Address: 44 Hang Hanh Str. | Hoan Kiem Dist., Hanoi 844, Vietnam
Region: Vietnam > Hanoi
Amenities:
Business Centre Free High-Speed Internet Pets Allowed Restaurant
Hotel Style:
Ranked #64 of 472 hotels in Hanoi
Price range (per night): S$69 - 111
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Hanoi Imperial Hotel is located right in the center of Hanoi Old Quarter and only 2-mminute walk to Hoan Kiem Lake. Having good food, drink and shopping just takes some steps from the hotel. It is also very close and convenient to visit the most popular tourist attractions, such as Ngoc Son Temple, Thang Long Water Puppet Theater, St. Joseph Cathedral, Hoa Lo Prison, Temple of Literature, Ho Chi Minh Complex, etc. The hotel has 40 elegant guest rooms with ful equipments and amenities. Most rooms are spacious and have large windows with stunning city view. The staff are courteous and well-trained. The extensive services include 24/24 reception, massage services, concierge, tour desk, airport transfer, car rental, housekeeping, washing and laundry, etc. The breakfast area provides a wide selection of food and panorama of the city in the morning. ... more   less 
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