Stayed here on business. The hotel is what you would expect from this chain. Large room plenty of facilities both in and out of the room. The hotel employs friendly staff who all speak English and will always try and assist. The food was of a very high standard with choices ranging friom western to traditional vietnamise. There is also... More

Have just returned from Vietnam and stayed 5 nights at the Sheraton. This hotel is a class above the Sheraton group I have used in Europe and the west could definately learn a thing or two from the east. Reception glorious as are all communal areas and fixtures and fittings. Beds ultra comfortable and the room is spacious, spotless and... More

arrived in Hanoi very large city,thing that struck us was the polluted air it was awful anyway got transfer to our hotel took about 40 mins..It was our Savior after what was an amazing experience travelling across the city.Checking went really smoothly, the reception was very friendly our room was not quit ready we were told to relax with a... More

Very nice hotel, lots of amenities both inside and close by. The décor is a little tired and the hotel a little far away from the centre of Hanoi but it’s a very quiet location as on a peninsula so you get a good nights sleep and its only a short walk to cafe's, shops etc. The rooms are huge,... More

DO NOT RECOMMEND Unclean rooms, somewhat friendly staff however not really imformative. Biggest issue with this hotel was the price. You could stay in a very good hotel for a week for what they charge you for 1 night. Price gouging starts with the hotel and continues with their cab service. Do you research and stay somewhere else.

We found this hotel to be one of the best hotels we have stayed in only one night. We found a complain about from checking in until we checked out. All the staff were friendly and helpful and the modern rooms were very clean and well cared for. This was one of the places we could have chosen to stay... More

Beautiful location next to a lake. Except for a few very nice restaurants we were able to walk to, the hotel is really not located close to much else. The advantage to staying at the Sheraton, however, is that it is sheltered from the traffic noise of Hanoi. The facility is well appointed, the staff, mostly professional. While the lady... More

The hotel is outdated and in need of renovation. Service was quite poor and even the hotel manager at the front desk wasn't able to speak fluent English. I have booked via SPG site but they still have to ask a lot of questions during check-in. Room is ok whereas bed is rather on the soft side and not exactly... More

The location is not in the heart of the city, but it is very simple and inexpensive to get to many centrally located restaurants and sites, only 5-10 minutes away. The staff were very friendly and ancknowledged by SPG Gold status, which is usually hit or miss overseas. We had an incredible view of the lake, and a very comfortable... More