My first time going to Hanoi, Vietnam, we found charming 2 hotel in tripadvisor. Judging by it looks from the outside, it doesn't look like a 5 star hotel, which is fine. But when we got inside the hotel, the staff were very welcoming to us and it was beyond our expectation! Mary and Linda were around most of the... More

We have stayed here on three occasions over the last four weeks as we have moved between Vietnam and China. This is our haven, staffed by the most magnificent people we have had the pleasure to stay with. Who needs tour guides and agents when you have Linda, Sophie, Mary et al to help look after you. Nothing is too... More

We took trip advisor's advice and stayed at Charming 2 in Hanoi. Didn't regret the decision - service was spectacular, loved having a view out to the street & enjoyed our interactions with staff over our seven days' stay. Linda and Mary in particular each proved a font of knowledge for our many questions, and I was grateful to Linda... More

This hotel justifiably prides itself on amazing customer service. Staff are incredibly friendly and genuinely helpful and brighten your day! My room was great, way above average for small hotels in the Old Quarter, breakfast is fine and location good - about 10 mins to the heart of the Old Quarter. I've stayed in a few other Old Quarter hotels,... More

The staff here are warm, friendly and went out of their way to help us with any enquiries we had during our stay at the hotel. Breakfast staff are courteous, fast and efficient, and with a good selection of food, it was a fab start to the day. Linda, the front office manager did the hard yard for us and... More

By far one of my best hotel experiences I've had. Staff were welcoming, knowledgable, and extremely kind. Mary, Dee and Sophie were always around to greet us and give us helpful tips to get the best Hanoi experience possible. Facilities were exceptionally clean and you can tell the staff paid careful attention to every detail down to the fresh flowers... More

This hotel has it all without the price. Even has complimentary computer in room. Centrally located and the staff are falling over each other to be helpful. Great breakfast too. Couldn't fault the hotel. Stayed in charming suite which although a bit extra, was well worth it. We felt like the Royal couple!

Great location in middle of Old Quarter. Rooms are clean and well appointed with free high speed wifi and use of computer. Breakfast has a good selection Great value and staff who are more then willing to assist with everything to help you enjoy your stay

Have never been welcomed so profusely at a hotel, even to the extent of checking my taxi fare from the airport and getting the driver to refund about $6.50 as they felt I had been overcharged. We were given a room upgrade, at the front and yet quiet and double glazed. Anything we asked for was provided immediately, advice for... More