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Crowne Plaza West Hanoi

5.0 of 5
36 Le Duc Tho Street, My Dinh Commune | Tu Liem District, Hanoi 10000, Vietnam
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Crowne Plaza West Hanoi
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35 traveller photos
Ranked #38 of 434 hotels in Hanoi
4.5 of 5 stars 43 Reviews
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43 reviews from our community

    Trip type
Traveller rating
    24
    15
    3
    1
    0
Date Rating
Quezon City, Philippines
Senior Contributor
28 reviews 28 reviews
Reviews in 10 cities Reviews in 10 cities
17 helpful votes 17 helpful votes
“good hotel in a not-so-ideal location”
3 of 5 stars Reviewed 31 May 2012 NEW

Crowne Plaza is a very nice hotel, accommodations and facilities-wise. The rooms are very comfortable with excellent beds and an "interesting" bathroom (if you've stayed in the hotel in Hanoi, you'll know what i'm referring to). Hotel is very clean, brand new and one of the more luxurious ones in Hanoi, complete with a pool. The lobby may not be... More

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See 4 more reviews by Stephanie A for Hanoi
Manila, Philippines
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
“Good Hotel, Bad Location”
4 of 5 stars Reviewed 28 May 2012 NEW via mobile

A typical 5 star hotel. Good room, perfect bed (for me) with pillow menu (but never tried, provided pillows are good enough). Club lounge is nice. The staffs are very accommodating and friendly. Although the reception area may be busy at times with only 2 staffs available and you have to wait for more than 10 minutes to get your... More

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Michel Chertouh, General Manager at Crowne Plaza West Hanoi, responded to this review
29 May 2012

Dear Gathz, Thank you very much for your recent stay at Crowne Plaza West Hanoi and your thoughtful comment. We are very pleased that you enjoyed the services and facilities offered. We will continue to work hard to meet our customers’ requirement. We do hope to welcome you back in the near future. With kind regards, Michel Chertouh General Manager More

Smithfield, Australia
Senior Contributor
23 reviews 23 reviews
Reviews in 12 cities Reviews in 12 cities
16 helpful votes 16 helpful votes
“Away from the bustle, Blissful Hotel”
5 of 5 stars Reviewed 18 May 2012

We stayed 3 nights at Crowne Plaza West Hanoi. The Staff were excellent, friendly, good english( not a necessity I believe, we are in their Country)and always willing to assist where they could. The room was well furnished, comfortable bed, pillow menu, nice bathroom. The pool was clean and a nice size and a well maintained area. We chose this... More

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See 2 more reviews by saslb for Hanoi
Michel Chertouh, General Manager at Crowne Plaza West Hanoi, responded to this review
24 May 2012

Dear saslb, Thank you very much for writing this wonderful comment about our hotel. We are pleased to know that you really enjoyed your stay. We will continue to work hard to meet our customer’s requirement. We hope to welcome you back in the near future. With kind regards, Michel Chertouh General Manager More

New York City, New York
Senior Reviewer
10 reviews 10 reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
“Great Hotel but out of place”
4 of 5 stars Reviewed 2 May 2012

This hotel was very good and stands in all of Crowne Plaza standards. The staff was very friendly from arrival to departure. room are excellent and can be easily 5 look as 5 star level. The only drawback is that is out of city center, and actually there is nothing to do in this area. So if you look for... More

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Michel Chertouh, General Manager at Crowne Plaza West Hanoi, responded to this review
8 May 2012

Dear "iophir" , Thank you very much for writing this nice comment about Crowne Plaza West Hanoi. We are pleased to know that you satisfy with our services and facilities. We will continue to work hard to meet our customer’s requirement. We hope to welcome you back in the near future. With kind regards, Michel Chertouh General Manager More

Norwich
Senior Contributor
31 reviews 31 reviews
Reviews in 22 cities Reviews in 22 cities
21 helpful votes 21 helpful votes
“Great hotel”
5 of 5 stars Reviewed 26 April 2012
1
person found this review helpful

We upgraded to Club room on arrival ($30 per night) which gave us free soft drinks/coffee etc all day in the excutive lounge and a free bar and snacks for 2 hours in the evening. The upgrade also included 2 items of laundry per day and free wifi, which is chargeable in other rooms. The service and staff are very... More

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Michel Chertouh, General Manager at Crowne Plaza West Hanoi, responded to this review
8 May 2012

Dear honda124, Thank you very much for writing this wonderful comment about our hotel. We are pleased to know that you really enjoyed your stay. We will continue to work hard to meet our customer’s requirement. We hope to welcome you back in the near future. With kind regards, Michel Chertouh General Manager More

Hong Kong, China
Senior Reviewer
9 reviews 9 reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
“Mayhem...”
2 of 5 stars Reviewed 25 April 2012
1
person found this review helpful

Start with the good.... The room itself it was nice (that's the good pretty much dealt with) - although TV reception was broken and patchy and no free wifi Issues i had with this place: 1. Its pretty much a stop off point for Mainland China package tours 2. Breakfast - this relates to the above. can't say i've ever... More

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Michel Chertouh, General Manager at Crowne Plaza West Hanoi, responded to this review
8 May 2012

Dear HongKongStuey, Thank you for your stay with us at Crowne Plaza West Hanoi. We would also like to say thank you for taking time to post this review on TripAdvisor. All comments are valued and appreciated. We appreciate your comments about our breakfast services. We will pass your comments to service team so that we can do our utmost... More

Minot
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
“Could easily be a 5-stars”
4 of 5 stars Reviewed 23 April 2012

Stayed there 4/19-20 2012. Stayed on the 10th floor. Room was very tastefully decorated and looks nice except for the glass bathroom wall. Some idiotic decorator decided to put a glass wall as part of the bathroom. It is covered by a hand drawn shade. It does make the room feels larger than it is when the shade is pulled... More

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Michel Chertouh, General Manager at Crowne Plaza West Hanoi, responded to this review
8 May 2012

Dear sclin460, Thank you very much for your recent stay at Crowne Plaza West Hanoi and your thoughtful comment. We are very pleased that you enjoyed the services and facilities offered. We will continue to work hard to meet our customers’ requirement. We do hope to welcome you back in the near future. With kind regards, Michel Chertouh General Manager More

Shanghai, China
Senior Contributor
28 reviews 28 reviews
Reviews in 18 cities Reviews in 18 cities
13 helpful votes 13 helpful votes
“Nice Western Hotel – Check a Hanoi Map Before Booking”
4 of 5 stars Reviewed 22 April 2012
1
person found this review helpful

My lower than perfect ranking is due to this hotel’s location. It was apparently located to support the exposition center which it is a adjacent to, however getting to any place interesting takes a ~10-30min taxi ride. Example: 20-30min to The Old Quarter depending on traffic and will cost ~$10 USD each way. There are a few cafes and restaurants... More

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See 6 more reviews by Lars_of_D for Hanoi
Michel Chertouh, General Manager at Crowne Plaza West Hanoi, responded to this review
8 May 2012

Dear “Lars_of_D”, Thank you very much for writing this nice comment about Crowne Plaza West Hanoi. We are pleased to know that you satisfy with our services and facilities. We will continue to work hard to meet our customer’s requirement. We hope to welcome you back in the near future. With kind regards, Michel Chertouh General Manager More

hong kong
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Excellent hotel”
5 of 5 stars Reviewed 5 April 2012
1
person found this review helpful

I stayed in December at this relatively new hotel, which was easy to get to from the airport, and must say I was impressed with the exceptional service and large rooms. Everything was perfect for a productive stay, and technology in the room worked well. Keep it up, I will definitely stay here again when back in Hanoi.

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Michel Chertouh, General Manager at Crowne Plaza West Hanoi, responded to this review
18 April 2012

Dear peanutpete, Thank you very much for writing this wonderful comment about our hotel. We are pleased to know that you really enjoyed your stay. We will continue to work hard to meet our customer’s requirement. We hope to welcome you back in the near future. With kind regards, Michel Chertouh General Manager More

2 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Typical 5 star hotel, bad location the only demerit”
5 of 5 stars Reviewed 26 March 2012 via mobile
3
people found this review helpful

Typical 5 star hotel. Great rooms, great service, great food. But far away from city centre, only a supermarket nearby. Agree with previous comment, good for business but not for tourist.

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Michel Chertouh, General Manager at Crowne Plaza West Hanoi, responded to this review
27 March 2012

Dear "triploverfrhk" , Thank you very much for writing this nice comment about Crowne Plaza West Hanoi. We are pleased to know that you satisfy with our services and facilities. We will continue to work hard to meet our customer’s requirement. We hope to welcome you back in the near future. With kind regards, Michel Chertouh General Manager More

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Additional Information about Crowne Plaza West Hanoi

36 Le Duc Tho Street, My Dinh Commune | Tu Liem District, Hanoi 10000, Vietnam
Price range (per night):* S$116 - 184

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Crowne Plaza West Hanoi
36 Le Duc Tho Street, My Dinh Commune Tu Liem District
Hanoi 10000
Vietnam
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Overlooking the Pool area Our room on the 11th floor spacious look at that toilet!
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