I already booked an airport pick up days before we arrived. Unfortunately, our flight got so delayed but the driver waited till we arrived at 2am. It took almost an hour to reach our hotel, he was a good and careful driver. Driving at an average speed of 40-50km on the streets with no cars or motorcycles at that time.... More

I stayed with my two children and we felt at home there. They let us stay in a room after a tour and before the next one because our children weren't feeling well. They booked out tours at a good rate, so we didn't have to give our credit card # all over town. They made our breakfast short order... More

Stayed 2 nights in this property, at room 702. Love this hotel and its staff! For the price paid, it was a very comfortable stay, would not hesitate to stay again the next time. The hotel is new, started operation in May last year. Room is small, good for one person, a little tight for two, but the room is... More

What an absolute delight to stay in this hotel. From the moment we booked the staff were so supportive and helpful. There is a warm ambience created by all staff ( David and Hannah, in particular). Complimentary tea and coffee is available all day long in a little cafe area where you can chat with others and staff, gathering great... More

The place is good value for money, easy too miss because of its small and narrow entrance but being fairly new everything works and the staff are all very helpful. The systematic address system helps in locating the hotel. I booked a tour through the hotel and got all the information I need via email very promptly. One can walk... More

This was the first hotel we stayed at during a 3 week stay in Vietnam. We were 2 families with 4 kids. The service was outstanding- they looked after us from the minute we arrived and far exceeded their obligations. They helped organise trips, train tickets, cyclos and taxis. They offered us a room to shower in when we had... More

I cannot speak highly enough of this hotel. It was fantastic. The staff were wonderful and made our stay a delight. They were friendly, bright and had lovely personalities. It is a new hotel and I'm sure the staff were hand-picked for their ability. The location was excellent and we could walk to all the major attractions. It was our... More

Stayed here for 4 nights in March 2013., can't fault the place staff were friendly David Trung the manager was really helpful. Organised tickets and trip to Halong Bay. Internet is good could listen to the I Player. Located right in the middle of the Old Quarter. Booked a late checkout. All in all would stay at this hotel again... More

We had a wonderful experience here due to the helpful friendly staff. They arranged several activities for us including trips to Halong Bay and Hoi An, also a cooking class and other activities in Hanoi, all were excellent.