The hotel staff is great. The hotel manager personally met us at the airport at midnight with the driver. Rooms are very spacious and the location is excellent. For about $35 USD/night, I think this is an excellent choice. The manager also booked a Halong Bay trip for us with Oriental Sails that was amazing. The free breakfast was also... More

I spent 2 days on Hanoi Plaza hotel on the way traveling with my friends. The hotel was very nice and the receptionist, Suot, was easy-going, hospitable with all of us. We booked Ha Long Bay trip with the hotel and it was an excellent trip. I recommend tourists should stay in Hanoi Plaza hotel when travelling to Ha Noi,... More

a basic hotel with basic amenities to put up for a night...breakfast is really simple with toast and fried egg (and its the same everyday!)...they request to keep our passports for our safety but we don't feel secure to have our passports kept by the hotel...after demanding a few times, they finally gave in and let us have our passports... More

Good Site Features: Internet works well in a hotel room, a large selection of TV channels, air conditioning works ok. Unfortunately, the hotel staff and the manager wanted me to cheat on an exchange of money. Despite the earlier findings were not prepared breakfast for me on the day of departure. Very good hotel location. Do not buy from them... More

We were swayed by the positive reviews and booked 2 suite rooms via Expedia for £15pn. On check-in we were allocated 4th and 6th floor front "suites". "They are identical rooms" the lady told us. 4th floor turned out to be a suite room and the 6th floor was a tiny double. When I complained, the lady on reception was... More

After a misunderstanding when room booked through hotels.com. The hotel staff listened to our explanation and was very nice about it and gave us an upgraded room when we booked a standard room which happened to have a deluxe room configuration on hotels.com website. Hotel staff were courteous and understanding and generously offered an upgrade. This made us very happy... More

After having an horrific ordeal with my travelling companion - hit by a taxi in Ninh Binh resulting in severe head injury, I rock up to Hanoi Plaza Hotel and was put at rest by the wonderful reception I received. Thru the phone booking from SOS International Clinic, they already were aware of my situation. Given a room at the... More

very good room very kind personal only some reserve for non possibility of dinner

My husband and I spent 2 nights here - the rooms were comfortable and tidy. The staff went out of their way to help us organise sightseeing and overnight buses. They also let us have late check-out at no extra charge. Hotel 5-10mins walk to the lake and many restaurants and shopping nearby - we walked everywhere. Great place to... More