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All 88 Hanoi accommodations

Somerset West Lake

4.0 of 5
No 254D Thuy Khue Road, Hanoi, Vietnam
Hotel amenities
Somerset West Lake
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26 reviews from our community

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Davao
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 5 November 2012

Booked this one through Expedia, room was supposed to be a studio with a balcony and view (paid extra for this). First room was a cave o the ground floor smelled damp and had no balcony (definitely not what what I booked). After a quick word at the front desk we were moved up to the 3rd floor, where I... More

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Kevin L, General Manager at Somerset West Lake, responded to this review
5 December 2012

Hello codpiece99, Thank you for your valuable feedback I am sorry for the apparent slip-up that occurred with your reservation. We received the booking for a “Standard Studio” instead of “Studio Premier with private balcony and lake view. However, I am glad that this was quickly corrected when you contacted our Guest Service We also acknowledge your concerns regarding the... More

Bristol, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 24 October 2012

Accomodation was good, staff were very friendly. Food at restaurant wasn't particularly good - I was disappointed each time. Internet was very good and rooms had everything an apartment needed. Gym and pool were both very good too.

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Kevin L, General Manager at Somerset West Lake, responded to this review
1 November 2012

Dear Mr. Kieran Thank you very much for taking the time to share your review. I am delighted to read that you had an enjoyable stay at Somerset west Lake Hanoi. We are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering... More

Bangkok, Thailand
Top Contributor
66 reviews 66 reviews
51 hotel reviews
Reviews in 34 cities Reviews in 34 cities
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed 21 October 2012

I choosed this place as it was near to my friends place. The apartments are well equiped with everything you need, nice design and a good selection of TV channels. I even had a small balcony with a nice view to lake and pool (room 314). Internet was working well and was complimentary. The hotel location is less than 10... More

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See 3 more reviews by toptom for Hanoi
Kevin L, General Manager at Somerset West Lake, responded to this review
1 November 2012

Dear Toptom, Thank you very much for taking the time to review our property. I am delighted to read about your memorable stay with us. Your compliments have been shared with the entire team at Somerset West Lake Hanoi. Feedbacks like yours make us go the extra mile with great pleasure every day. Thank you for your valued patronage. From... More

Hartford City,IN
Top Contributor
61 reviews 61 reviews
24 hotel reviews
Reviews in 38 cities Reviews in 38 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 7 June 2012 via mobile

Stayed in April 2008. Great accommodations. Everyone seemed polite and willing to be helpful. American cuisine at the restaurant didnt quite meet the USA standard but it was ok.

Was this review helpful? Yes 2
Management response:
7 July 2012

Dear Mr. Mark Thank you very much for posting your review on Trip advisor. We are delighted to learn that you enjoyed your apartment. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our guests motivates us to further improve our commitment to delivering good service. I... More

Selkirk
Contributor
19 reviews 19 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 22 April 2012

Stayed here a week. Excellent accommodation with a superb pool and fully equipted gym. Important to have some calm in a city as frenetic as Hanoi and this place certainly provides this. Word of warning though, the kettle doesn't boil properly so use bottled water and don't have high expectations of the restaurant. When using taxis we found it helpful... More

Was this review helpful? Yes 2
See 3 more reviews by curror13 for Hanoi
Kevin L, Manager at Somerset West Lake, responded to this review
28 April 2012

Thank you very much for your post here on Trip Advisor It is pleasing to learn that you had an overall enjoyable experience during your stay with us, from the comfort of your apartment to the leisure facilities we offer. Ensuring the comfort and enjoyment of our guests is very important to us. I am sorry for the difficulties you... More

Ho Chi Minh City
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 10 April 2012

Again, the Somerset West Lake proved a great place for business travel; clean, good service, relaxing, few tourists and great value. I almost always stay here when visiting Hanoi, and if you don't like the mad-house that is the Old Quarter (and I don't), SWL offers peace and quiet. Food on first day was poor, but this seemed to be... More

Was this review helpful? Yes 1
See 3 more reviews by saigondave for Hanoi
Kevin L, Manager at Somerset West Lake, responded to this review
28 April 2012

Dear Saigondave, Thank you for staying with us again and for being a regular guest at Somerset Westlake Hanoi. It is great to note that your stays with us continue to meet your expectations We very much appreciate your insights on the conveniences that Somerset Westlake offers to business travellers like you. We are delighted that you enjoyed a quiet... More

London, United Kingdom
Contributor
18 reviews 18 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 13 February 2012

I spent nearly 2 months in October and November here whilst working on a technical assistance project. The weather was great which made the Westlake even more attractive with its pool and recreation area plus you can walk around the lake in either direction and enjoy the sights as much as you can in Hanoi. The rooms are more than... More

Was this review helpful? Yes 1
See 9 more reviews by GregMcT for Hanoi
Singapore, Singapore
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 8 February 2012

The property is located along the West Lake with excellent lake view. Stayed in the 1-Bedroom Deluxe apartment. Generally spacious with decent in-house amenities. Well equiped in the apartment! It is pretty near to the Old Quarters, Hoan Kiem Lake, HCM Mausoleum, Flag Tower, Temple of Literature and other attractions. All rides are usually less than 15 mins for sure.... More

Was this review helpful? Yes 1
Saint Louis, Missouri
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 14 December 2011

Stayed Here nearly 2 weeks completing the adoption of our daughter in Dec 2008. We flew to Ha Noi and took a pre-arranged shuttle to the hotel. Drive was about 25 minutes. Check-in was fast and they took all the bags to our first room, ground floor near the back of the hotel. The street noise was bad and we... More

Was this review helpful? Yes 3
Ho Chi Minh City, Vietnam
Senior Contributor
28 reviews 28 reviews
21 hotel reviews
Reviews in 19 cities Reviews in 19 cities
28 helpful votes 28 helpful votes
2 of 5 stars Reviewed 5 July 2011

I use the Ascott Group (Ascott, Somerset, Citadenes) for all my business travel. This is by far their worst property in Asia and well below their normal standards. I stayed in a 1 bedroom deluxe which was good and had all the standard facilities that their other properties have. Great views over West Lake. The pool area is nice. The... More

Was this review helpful? Yes 1
 
 
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Additional Information about Somerset West Lake

Also Known As:
Somerset West Lake Hotel
Somerset West Lake Hanoi
Somerset West Lake Hotel Hanoi
Address: No 254D Thuy Khue Road, Hanoi, Vietnam
Region: Vietnam > Hanoi
Amenities:
Business Centre Fitness Centre Free High-Speed Internet Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
Ranked #18 of 88 Speciality lodging in Hanoi
Price range (per night): S$96 - 132
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
With landscaped gardens and a quiet open-air environment, you can experience high standards of Hanoi’s serviced accommodation in these spacious apartments. The ideal corporate housing for the international executive and family on project assignment or relocation. The residences are convenient for business while also being close to international schools, shopping and entertainment. The landscaped gardens and spacious apartments with a scenic view of the West Lake provide the security and comfort of private accommodations with the extensive services and facilities desired while on international assignment in Hanoi.With a lush greenery and picturesque view of the West Lake from a private balcony, terrace or compound private garden, each of the spacious apartments is elegantly decorated and fully furnished. The 90 studio, one, two and three-bedroom residences are designed with a variety of layout options so that you can choose the apartment that suits your individual needs. The slate tile and/or wooden floors in the livingareas and carpeted bedrooms, and fully-equipped kitchens provide comfortable and luxurious accommodations for international executives and familiesITailored to meet the individual need of the international executive and family while on business travel or relocation, the services and facilities are extensive and innovative. With shuttle bus services to destinations in the city, quarterly social events and residents' programmes, you can experience and enjoy the culture of Vietnam while living and enjoying Hanoi’s serviced accommodation at its best.24-hour security & receptionDaily breakfastIn-house cafeFully-equipped gymnasiumBusiness centre servicesWireless Internet (WiFi) accessOutdoor swimming pool and children's poolTelephone with IDD & voicemail facilitiesChildren's playgroundChildren's indoor playroomLaundry & dry cleaning servicesBabysitting serviceGrocery delivery serviceDoctor on-callDaily housekeeping service (except Sundays)Room serviceQuarterly social events / residents' programmesFully-equipped kitchenTelevision with satellite & cable channelsWater filtration systemMulti-split air-conditioning & heatingShuttle bus services within the city on fixed scheduleCarpark ... more   less 
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