We stayed here after researching online. The service was great. At first we felt a bit pressured by the woman working there to take a tour organised by the hotel to Sa Pa, but after taking it, it was great value and we had a really good time. The 3(?) men who work there were all incredibly friendly and any... More

We were a victim of the bait and switch scheme by this hotel chain. They have three hotels under the same name "Royal". We booked with the newest one, the one on Hang Bac, Royal 3. (Note: the hotels are not named Royal 1, 2, and 3, just Royal). When we got there, they said they tried to call us... More

We were subjected to the bait-and-switch tactic. Royal Hotel has 3 locations in Hanoi. We made reservations at a nicer location on Hang Bac St., but when we checked in, we were told that they tried to contact us for confirmation without success (there was no missed-call record on our cell phone) and that there were no more rooms. They... More

I booked and prepaid this hotel via Expedia (never had problems with this agency), and I contacted the hotel by e-mail 2 weeks before my expected arrival, asking them to check if they received the booking, and confirming the address of the hotel - as there are Royal 1 and Royal 2.They sent me a confirmation the next day, saying... More