I cannot say enough about this hotel. Everything about it from tip to toe is worth every minute of your stay. From the moment you arrive you are treated like a VIP. The reception, staff members, management, rooms and breakfast are absolutely outstanding. The staff are a pleasure to deal with; professional, friendly and very helpful. The manager-Mr Phong is... More

We stayed there in april 2013 and we highly recommand this boutique-hotel. Excellent location, very nice modern room ( very clean) and all of their the staff is very very helpfull. Breakfast was very good as well. With the help of their manager Mr.Phong, we did book our trip to Halong bay as well as our Sapa excursion. For the... More

We were so impressed by tye Hanoi City Palace. The hotel is in a great location in Hanoi, in the middle of the old quartier. It is absolutely beautiful, the rooms are big, clean and very nicely decorated. The staff are wo derful and very helpful - always wiling to help and give us advice. They even prepared a little... More

we are group of 6 young traveler from Malaysia... we were surprise that the service provided by the staff was super excellence! Credit to 2 beautiful lady at reception counter especially miss Thu...who always smile and very helpful. we noticed she works from 7 am till 7pm..(super tiring). she s not only responsible for common receptionist job like (check in... More

The long time manager of the Hanoi Elegance Sapphire has taken over the hotel and it now has a new name. I have been staying at this hotel since my first trip to Hanoi in 2008 and have always highly recommended it and continue to do so under the new management. If available I book a Junior Suite (has a... More

We were placed to this hotel after our original booking with Angel Palace Hotel which was a few doors away was doing some interior painting and the because of the paint hotel, the staff there suggested that we stayed in this hotel without paying any extra. Room was decent with the window facing a nicely done up decorated wall as... More

We started our 3 week stay here and in so many ways it was our favorite hotel of the trip. They have a wonderful staff, helpful and kind, always good-natured even when my husband and I decided to take a walk at 5:30 in the morning and woke up the hardworking guys trying to get a few hours of sleep!... More

My wife and I had the pleasure of staying at the Hotel Elegance Sapphie in March during our one month tour of Vietnam. The hotel is in a great location for taking walking tours of Hanoi. Our room was terrific.....clean, bright, fresh fruit available and reasonalby priced.The front desk folks helped us with train tickets, airline reservations,restaurant advice, plus they... More

The best of 6 Hotels we stayed in in Vietnam & Cambodia, and the cheapest! Rated as 3 star but 5 star quality. Main features Brilliant location for Old town Excellent hotel staff, went out of their way to help Excellent knowledge of English Very attractive lobby Welcomed, and ushered into Hotel from taxi Arrived too late for breakfast, but... More