Stayed at this hotel with my brother in law on the 6th of May, we chose this hotel based on Trip Advisor reviews. It lived up to all expectations. The bus pick up from airport was prompt, from the moment we walked in the door the service was excellent. The rooms were very nice, we were at the back of... More

This was our 2nd stay at the Hanoi Elegance Sapphire Hotel and we were treated like old friends. The service is outstanding - one of the guys from the hotel rushed around Hanoi train station to help us with our tickets to Sapa and we hadn't even booked them through the hotel. The room we stay in is the family... More

Unlike impressions created on the web, the hotel is not an old building but a new structure made to look elegantly old . They have excellent services like the airport pick-up and exceptionally good break-fast – we had our 1st pho in Vietnam there and strongly recommend their garlic bread – which can be a half a meal in itself!... More

We stayed in this hotel for one night before our international flight. The bed was comfortable, the room was quite large, the bathroom was nice. it is a little older than some of the Elegance hotels, but is still very clean and comfortable. The service is good, but the service at the Hanoi Elite due to the manager was outstanding.... More

This was our first stop in Vietnam, as soon as you step through the door you're treated to 5 star service, the staff really do make this hotel. It's clean, the breakfast is made to order and it's local enough (7-10 mins) walk to the centre. There are plenty of restaurants and bars nearby offering great food. I was suffering... More

From airport pick up to final drop off back at airport we felt we were in good hands, the service offered was exceptional, at all times, nothing was too much trouble. Breakfast was too much, and not only was it massive, but was a VERY good quality. Location is very good. We booked the Ha Long Bay cruise through the... More

All of the staff were very helpful and the room was well appointed Breakfast also good with plenty of choice Close to the hustle and bustle of town but not at all noisy at night, even though our room faced the street Our son was looked after well too, so good choice for families

Having stayed in some other very good hotels in Hanoi (amongst them Cinnamon Hotel and Hanoi Elite Hotel), this one pales slightly in comparison. I felt that the room deco was a bit tacky and dated. Room itself was however, clean and comfortable. As usual, service by hotel staff is Vietnam is top notch, and this one is no different.... More

This was the hotel we used as our Hanoi base to start off our Vietnam expedition. Upon arrival we were warmly greeting and presenting with a delicious fruit smoothie to cool ourselves down from the Hanoi heat. Even though we were 6 hours before the 2pm check in time they had a room ready for us and ushered us up... More