This hotel could provide a role model for others. The staff are encouraged to engage with the customers, which makes the environment the most welcoming I've encountered. A cold towel and drink each time you come back to the hotel. Fresh flowers in the room. A la carte breakfast, cooked fresh, and on one occasion when I had an early... More

AMAZING service. You walk in the door and they've got cold towels, lemon tea and a plate of fruit for you. The staff are unbelievable, so helpful and polite! You'll be amazed. The offered to collect us from the station avoiding a taxi fare. We got breakfast on a check in day which we weren't really entitled to, but these... More

If you're not looking to splurge, then Jade Hotel is by far the best in Hue (or even Vietnam, even without staying in every single hotel). The way their staff are engaged with every single guest in a personal way (greeting you as whenever you come back for a little chat, ice cold towels after a hot day, watermelon or... More

We stayed here again and we would lik to thank all staff in Jade hotel for their hospitability. Jade hotel is one of most welcoming hotels in Vietnam. Very friendly staff , clean rooms and good breakfast. If we are going to Hue next time we stay only in this hotel.

My wife & I stayed at the Jade hotel for 3 nights. On arrival we were treated to cool drinks, chilled face flannels and a complementary breakfast while we waited for our room to be prepared. Although our standard double room was small, it was clean & comfortable. As for the staff, we just can't pay them enough compliments. They... More

We stayed at this hotel for 1 night: 27 april. I booked a familly room, because we are with 2 adults and 1 child. The room was much smaller than we acpected, about 13 m2. With 2 "double beds". The beds were too small for 2 adults: about 1.20m The staff was very helpfull: they helped us with a motorbike,... More

The Title says it all!!! Don't expect luxury at this price but it's clean, charming in a simple way. The staff are really welcoming and attentive, and will help in any way. Worth getting the superior room, more space, maybe a bigger bed. The only criticism I had is the bathroom mirror was too low for a normal height guy... More

I have been staying at the Jade hotel for two nights. As mentioned in other reviews many many times, the staff are a real gem at this hotel. The hotel is clean and basic but you are getting great value for money. Traveling alone, I feel very looked after and safe here. Breakfast offers many options...more than in most other... More

Referred by Ms.Anna working for Impressive Travel Vietnam and we decided to book this lovely hotel and did not feel regretfully. Just from the moment we walked through the door, we felt that we were treated like family. Whatever we needed, the staff was there and willing to assist for us. Our room was really nice, extremely clean and very... More