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Bougainvillier Hotel

3.5 of 5
#277C, Sisowath Quay (Riverfront)., Phnom Penh 855, Cambodia
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$10 off room rate
Bougainvillier Hotel
Ranked #48 of 183 hotels in Phnom Penh
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235 reviews from our community

    Trip type
Traveller rating
    46
    94
    50
    28
    17
Date Rating
St George, Australia
Contributor
19 reviews 19 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 23 May 2013 NEW

I booked this hotel with all good faith that what is described was true. How wrong I was. I paid top dollar for the " Superior Suite With Garden " only to be told on arrival that they shut that part of the building down during low season. We were given the Superior Suite in the main building but no... More

Was this review helpful? Yes 1
See 6 more reviews by Wayne R for Phnom Penh
Melbourne, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 16 May 2013

WARNING - long review - because I felt it was really worth it! I was very hesitant to book this hotel, as the reviews here on tripadvisor range from absolutely perfect to incredibly appalling. But I took the plunge, risked paying more for a river-view suite and I have not looked back (I just gazed down and out across the... More

Was this review helpful? Yes 2
Providence, Rhode Island
Top Contributor
70 reviews 70 reviews
31 hotel reviews
Reviews in 38 cities Reviews in 38 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 9 May 2013

This is a mid-range hotel on Sisowath Quay close to restaurant and nightlife. While checking in do not expect a warm welcome rather apologize that you are bothering the person checking you in. Do not rely on getting a wake up call on time - i didn't until 30 minuted late. The hotel claim to have a pool on the... More

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See 9 more reviews by Reslimpan for Phnom Penh
Sokchan_lak, Guest Relations Manager at Bougainvillier Hotel, responded to this review
15 May 2013

Dear Value Guest, Warmest greeting from Bougainvillier Hotel & Restaurant! we would like to thank you very much for your staying with us at Bougainvillier Hotel. It has been a pleasure having you with us and Every colleague at the hotel is thankful for such and very much motivated to continuously striving for high levels of guest satisfaction. And we... More

Bangkok, Thailand
Reviewer
5 reviews 5 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 4 May 2013

I have booked to stay here many time and always stay in the river view room and this I booked the same as before but on my arrival they check in me to the back side room look to the building very bad. I have asked to see the hotel GM but I have wait over one no body come... More

Was this review helpful? Yes 1
See 4 more reviews by bluesky1234783 for Phnom Penh
Sokchan_lak, Director of Sales at Bougainvillier Hotel, responded to this review
15 May 2013

Dear Value Guest, Warmest greeting from Bougainvillier Hotel & Restaurant! we would like to thank you very much for your staying with us at Bougainvillier Hotel. We look forward to welcoming you back to Bougainvillier Hotel & Restaurant, Phnom Penh, Cambodia in the nearest future trip! Kindest Regards, Pisean More

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Singapore, Singapore
Senior Contributor
25 reviews 25 reviews
24 hotel reviews
Reviews in 22 cities Reviews in 22 cities
34 helpful votes 34 helpful votes
2 of 5 stars Reviewed 1 April 2013

Took some friends to Phnom Penh for the weekend. I’d been raving to my three friends about the hospitality and warmth of Cambodian people – and indeed had read out a couple of wonderfully sweet emails I'd received from the manager of this hotel which were indicative of the Cambodian charm I've come to know and love. When we arrived... More

Was this review helpful? Yes
Sokchan_lak, Manager at Bougainvillier Hotel, responded to this review
11 April 2013

Dear Value Guest, Warmest greeting from Bougainvillier Hotel & Restaurant! we would like to thank you very much for your staying with us at Bougainvillier Hotel. It has been a pleasure having you with us and Every colleague at the hotel is thankful for such and very much motivated to continuously striving for high levels of guest satisfaction. And we... More

England
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 25 March 2013

We recently stayed at the Bougainvillier Hotel,the Hotel rooms were excellent but we did have two complaints,firstly the pick up from the Airport arranged with the Hotel when we booked failed to materialise and when we pointed this out to them we were informed that the person who confirmed the booking and pick up had left the company! Also we... More

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Malmo, Sweden
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 20 March 2013

Ok hotel over all. But. NO pool at the hotel. The pool in the hotel description on for ex. hotels.com is at another hotel. Even though the other hotel is close by, just a couple of hundred meters, you´ll have to walk out on the street. Not what I imagined when I put my robe on to go down to... More

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Bernard M, Owner at Bougainvillier Hotel, responded to this review
23 May 2013

Dear Customer. Thank you so much for your review. Our hotel building don t allow us to build a swimming pool. I m not a expert on this but our City Chef Engineer said it is to dangerous and the structure is not strong enough. So we don t get authorization to build it. In order to please our guests... More

Thane, India
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 8 March 2013

Bougainvillier Hotel is a great hotel within walking distance of the art galleries, palace, national museum and riverfront. The rooms are spacious and clean, with a minimalistic, funky decor. It's perfect for a short stopover before heading to Siem Reap. Probably the most notable aspect of the hotel is its amazing staff, who are are friendly, accommodating, and always on... More

Was this review helpful? Yes 5
Canada
1 review
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 March 2013

Mr. Lak Sokchan is an asset to the hotel. He has been friendly helpful and considerate and would be one of the reason I would recommend this hotel. The hotel was clean, the room nicely decorated, as was the lobby and dining room. It had all the amenities and is in a great location by the river.

Was this review helpful? Yes 5
bluelove168, Manager at Bougainvillier Hotel, responded to this review
7 March 2013

Dear Value Guests, Warmest greeting from Bougainvillier Hotel & Restaurants! We are delighted that your stay with us was memorable and enchanting. All of your praises will be shared with my team since such are of exceptional means of motivation to everyone. we are very glad that you enjoyed your stay recently at Bougainvillier Hotel and would like to sincerely... More

Seminyak, Indonesia
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 25 February 2013

Great location with view on the river, nevertheless the hospitality and the service do not met the expectations. Unfriendly staff at the reception, wait staff has an obvious lack of qualification, breakfast service extremely poor, selection on the buffet boring. No lift in the hotel, rooms are ok but not exceptional for the price paid.

Was this review helpful? Yes 1
Bernard M, Owner at Bougainvillier Hotel, responded to this review
23 May 2013

Dear guest. Thank you so much for your review. Our breakfast have everyday 38 different dishes or items. Hot or cold. So sorry we could not reach your expectations. We started to build a lift and our supplier never bring it and left with our money. We are in court but hopeless for us in this country. We will start... More

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Additional Information about Bougainvillier Hotel

Also Known As:
Bougainvillier Hotel Phnom Penh
Bougainvillier Phnom Penh
Address: #277C, Sisowath Quay (Riverfront)., Phnom Penh 855, Cambodia
Phone Number:
Region: Cambodia > Phnom Penh
Amenities:
Bar/Lounge Business Centre Free Breakfast Free High-Speed Internet Free Parking Children Activities Kitchenette Pets Allowed Restaurant Room Service Shuttle Bus service Suites
Hotel Style:
Ranked #48 of 183 hotels in Phnom Penh
Price range (per night): S$77 - 111
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Conveniently located on the riverfront in the touristic and lively area, Bougainvillier Hotel is a perfect place for all guests to explore the top Phnom Penh Landmarks such as 3 minute walking to the Royal Palace, Silver Pagoda, National Museum, Banks and Night market. The Phnom Penh International Airport is a 25 minute driver away.Guests can enjoy free use of the outdoor pool and sauna facilities located just 35 metres from the property. ... more   less 
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