We were in town for 3 day business trip. Expected 5 star property with all the bells and whistles, given the price and that this was a Hilton property. Check in was good, lobby was fine, but the 2 bedroom was very old and tired. Hotel needs serious re-furnishing. Tv, furniture, phones, beds, kitchen appliances, etc - all seemed from...
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I stayed here with friends when we were in Colombo recently for the Sri Lana v England test match. We had a 3 bedroom suite on the 18th floor which was very spacious & well furnished. Excellent facilities with kitchen & laundry room. The suite was cleaned thoroughly every day & all hotel staff were helpful & courteous. Breakfast was...
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Dear Kevin A,
Thank you for staying at Hilton Colombo Residence, my team and I are delighted that you enjoyed your stay with us.
We very much appreciate your insights and feedback on the suite, our facilities and breakfast variety. It is also very nice to know that through our service and hospitality, you and your friends felt well looked...
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We had a group of 9 old schoolmates who stayed in two executive suites in April 2012 for 2 nights. However, I must say that our stay at this Hilton property did not meet the standards that we have expected from a Hilton class hotel. In fact our stay at the Mount Lavinia Hotel was must better and the service...
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Dear rsjosan,
I am very sorry to learn that your stay at Hilton Colombo Residence was far from your expectations.
While I am pleased to note that you were happy with the suites and facilities, it is disappointing that our service standards and breakfast experience were not at the level they should have been. Please rest assured that I have...
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The twenty third floor of the hotel offers breezy balcony (a bit small though) and three bed rooms and a large living area/kitchen. It was more than we expected and the size surprised us. Housekeeping was efficient, the apartment was very clean, comparable to many Hilton hotels that I have stayed before. The wine bottle you see on the table...
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Dear vfmtraveler,
Thank you for reviewing your recent stay at Hilton Colombo Residence. It is a pleasure to know that you were happy with the apartment and our service.
We are grateful for your feedback on the hotel and have taken note of your comments regarding the room service menu and elevators. Rest assured my team will be looking into...
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The residence is so convenient if you are travelling with kids. We stayed at a three bedroom fully furnished flat on the 22nd floor all with a living room, dining area and a kitchen with cooking facilities and a washing machine (which we never got to use due to our short stay). The furniture was a bit dated bit it...
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Dear ibiksk,
We are most delighted that you and your family had an enjoyable and comfortable stay at Hilton Colombo Residence.
Thank you for sharing your insights and feedback on our apartment, facilities and our food. Your encouraging words on the warmth and level of service is also very much appreciated and have been shared with the team, including Yoshini,...
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Recently stayed in one of the 2 bed delux apartments on 30 floor. Rooms were big and had all the home amenities cooker, washing machine and flat screen television. House keeping was excellent and the apatment was kept clean and tidy. Had my birthday whilst i was here, and the extra touches from the hotel for my birthday was really...
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Dear Tracy B,
My team and I are most appreciative of your review from your recent stay at Hilton Colombo Residence. We are especially pleased that you enjoyed your birthday with us.
Thank you for your valuable feedback on our rooms, service and food. Your kind words have been shared with Chimunda and Samantha.
We look forward to the opportunity...
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We were expecting a hotel room, instead what we got was a fully furnished 3 bed flat with lounge, kitchen (including washing machine) with a great view! Staff were great, location excellent, very comfortable indeed. Kids loved the pool. Absolutely recommend this hotel.
Dear LazyRico,
Thank you for your kind compliments of Hilton Colombo Residence, we are most pleased that you and your family had an enjoyable and comfortable stay with us.
Your recommendation of our hotel is truly appreciated and we hope to welcome you back in the future.
Yours sincerely,
Manesh Fernando
General Manager
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Can't really complain about the size of the rooms, they are really large and have a kitchen facility. Had breakfast in the restaurant but wasn't very impressed, it seemed to be more geared for local customers. Big pool with a large sun area but not enough sun beds. I defy anyone to actually secure a subbed short f getting up...
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Dear ChrisBirmingham,
Thank you for reviewing your recent stay at Hilton Colombo Residence, your valuable feedback is much appreciated.
While I am pleased to know that you were generally satisfied with our room, it is a disappointment to know that our breakfast offering did not meet your expectations.
My team of chefs make sure that our breakfast buffet offers a...
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I have stayed in this hotel almost 7-8 weeks in the past one year, and have to say that it has gotten better, the minor points of service are improving and the renovation of rooms makes it even better.
Food is good as always, and the staff are very helpful, they actually called up people to help retrieve my mobile...
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Reviewed 7 September 2011
Dear adi0202,
Thank you for you valuable feedback. It is indeed a pleasure to have you as our regular guest and to receive important insights on the hotel and our service.
I am very pleased to know that you have seen improvements to our service during your recent stays and that you are happy with the results of our room...
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Great Hotel and loved the food.They have these rooms with the Galle Face Green view which is dazzling to look upon in the mornings.Loved the stay and will defientely return!
Dear Amaan_xD,
Thank you for sharing your kind review of Hilton Colombo Residence.
We are most grateful for your encouraging feedback and are very pleased that you enjoyed the hotel and our food.
It was a pleasure to have you with us and we look forward to welcoming you back in the near future.
Yours sincerely,
Manesh Fernando
General Manager
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