We had booked three rooms four months in advance with a detailed email reservation confirmation from Sura and had received various standard hospitality emails in the weeks up to our arrival. Nevertheless, when arriving for check-in the receptionist informed us impolitely that our reservation had been cancelled due to overbooking and that they could not help us arranging alternative accommodation.... More

We arrived on a Friday night with a printed email confirmation of our booking made months in advance. Nevertheless the staff dismissed us claiming that an email was sent to us a week ago cancelling our reservation. (Obviously,we never received such email and don't believe it was ever sent). The staff was completely unwilling to help us find another hotel... More

Stayed here in April ...Good room, good staff, Great location..will be going back. The staff were very helpfull and very polite...Very quiet and private rooms. The view from the great balcony was great. The location was excellent with everything in walking distance from the hotel. The bathroom in the room is very private...The safe is situated in a brillient possition... More

Right smack in a perfect location. Close walk to all the amazing sites but also on a quiet street. No issues with the staff. The restaurant was good for our first night in istanbul. Very close to a lot of other restaurants in the area. Room was nice. Very clean and decorated nicely. Shower always had good hot water in... More

We have just stayed for four nights at the Sura Design Hotel Istanbul. If you want something different then this is the place. We could not fault the hotel and Staff, especially Erol, Mehmet, Tarik, and Bilil..thank you for fun evenings...brilliant! As for this hotels situation, in my view it just could not get any better, 5 minutes walk from... More

It was my 1st time in Istanbul and will certainly not be the last... The hotel is beautiful and what makes it better is the staff. They are all very helpful, always smiling and had the feeling that they work everyday hhh!!!! You see the same people everyday which makes you more comfortable. They recognize you by name and they... More

After an initial 3 nights stay at the number 1 rated, Hotel Neorion in Istanbul, we flew to Cappadocia for 3 nights. After our return to Istanbul, we spend the first 2 nights at the Hotel Ciragan Palace and the last 2 nights at the Sura Design & Suites Hotel - mainly for shopping purposes. This hotel's proximity to the... More

While the cab driver had some troubles finding the hotel, everything else was fantastic. The reception and concierge were always helpful and friendly. The location is phenomenal with all of the major sights within easy walking distance or if you chose not to walk, the tram station is steps away. Despite the busy-ness of Sultanhamet, it is such a nice... More