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Jerusalem Gardens Hotel & Spa Rating:

4.0 of 5
4 Zeev Vilnai St, Kiryat Moshe, Jerusalem 96100, Israel
Hotel amenities
Jerusalem Gardens Hotel & Spa Rating:
Ranked #37 of 86 hotels in Jerusalem
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140 reviews from our community

    Trip type
Traveller rating
    45
    35
    22
    20
    18
Date Rating
alexandria, va
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 18 May 2013 NEW

The main value of this hotel was the price. Service, apart from one person at the front desk was uncaring and of poor quality. bed rooms were acceptable with adequate bed and bathroom but a not very effective air conditioner. We did have a balcony with a lousy view except at night but it did allow a cool breeze.Food was... More

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sydney
Top Contributor
69 reviews 69 reviews
11 hotel reviews
Reviews in 18 cities Reviews in 18 cities
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 8 May 2013

I do not like writing this, but the hotel is a dump, it has dirty carpet, the hallways smell of vomit and crap from the toilet and it serves bad food. The only saving grace it has is its reception staff as they were most friendly, even when the hotel was busy. Sometimes you have to write the truth in... More

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3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 3 May 2013

The room was dirty There wan no hot water in the shower, I called the service few times, eventually a man appeared and explained me that the "hotel" is not hitting the water at noon time so there is no hot water for shower in the afternoon. The lobby was under construction - we had constant noise. The stuff was... More

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Hadera, Israel
Top Contributor
108 reviews 108 reviews
26 hotel reviews
Reviews in 33 cities Reviews in 33 cities
27 helpful votes 27 helpful votes
2 of 5 stars Reviewed 2 May 2013

My wife was running an 8 day conference at this hotel and I stayed with her on opening night. The 50 to 60 women from all over the world were almost universal in their complaints about their rooms, the service and a general attitude from the hotel staff. From my one night experience I pity my wife for having to... More

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See 18 more reviews by chaiminded for Jerusalem
Melbourne
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 May 2013

were warned and didn't expect too much, so then were happy with a spacious room to the back, simple but clean, friendly and very helpful staff at the reception and good breakfast. The tram to the old city goes directly from behind the hotel, in front is a big highway so can be a bit noisy. The hotel is big... More

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London, United Kingdom
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 27 April 2013

The room was dirty, the carpet grubby (looks like it has never been shampooed ever), the dressing table had marks which shows that it never gets wiped with a wet cloth, it is very dusty, the air conditioning didn't work it just made a lot of noise, Why they come in to stretch the sheets I don't know because they... More

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JerusalemGardens, Manager at Jerusalem Gardens Hotel & Spa Rating:, responded to this review
30 April 2013

dear traveler, I was very disappointed to hear that your stay was so unpleasant. we will make Sure to improve the cleanness in the hotel. and I a promise you next time you will see the major difference for your last time visit. it is to bed you didn't let any manager or clerk on your unpleasant experience. I insist... More

Sydney, Australia
1 review
5 of 5 stars Reviewed 22 April 2013

The hotel is very clean comfortable and friendly :) a perfect location to train and CBS The staff is very helpful and shows in particular degree of professionalism during our stay and medical emergency ( looking after my wife very very well ) Would like to mention just one Mr. Ala amongst the rest of the reception staff ... It... More

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JerusalemGardens, Manager at Jerusalem Gardens Hotel & Spa Rating:, responded to this review
24 April 2013

dear M/M , thank you for a delightful review. it was a pleasure to have a guest with a good spirit as you, and to hear that everything was so nice for you. I will make sure Ala will get this nice review. looking forward to see you soon again. Best Regards, Sharon Kotler More

Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 20 April 2013

This hotel is ok. Rooms are kind of old but clean. New television and lots of programs in English. Israeli breakfast is not fancy but plentiful and ok. Staff was helpful. They have a parking garage which is very difficult to park in. They said they had free wifi but it was limited to one device so we ended up... More

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JerusalemGardens, Manager at Jerusalem Gardens Hotel & Spa Rating:, responded to this review
22 April 2013

Dear Guest, thank you for your helpful review. I was glad to read that our location was good and you have managed to visit all the sites witch are very close to our hotel. hope to see you soon again. Best Regards, Sharon Kotler More

Buenos Aires, Distrito Federal, Argentina
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 22 March 2013

We stayed there as a family- with a baby. Let's start with that it has stairs at the entrance which are not very accessible for a stroller...and then you have more stairs to get to the elevators. The elevators are small and don't all work so my older kids often used the stairs to and from our room. The room... More

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JerusalemGardens, General Manager at Jerusalem Gardens Hotel & Spa Rating:, responded to this review
2 April 2013

My Dear Madam, I am sorry to hear that you could not notice the fact that there is another entrance for the hotel at the back, just nearby the parking space - without any stairs, that leads straight to the elevators. It is a pity you didn't contact anyone and let us know your problem. The elevators have been renovated... More

shoham
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed 16 March 2013

they just completed renovation that upgraded the rooms and the lobby. It is nice, clean but very average The food was OK on Friday night, but they kept serving the same food the whole time Also the hotel has many stairs - not good for old people or families with little kids

Was this review helpful? Yes
JerusalemGardens, General Manager at Jerusalem Gardens Hotel & Spa Rating:, responded to this review
2 April 2013

Hello Dear Guest, We have just finished renovate the lobby, and most of the hotel is brand-new. We will pay more attention for the variety of meals. Thank you, Sharon Kotler More

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Additional Information about Jerusalem Gardens Hotel & Spa Rating:

Address: 4 Zeev Vilnai St, Kiryat Moshe, Jerusalem 96100, Israel
Region: Israel > Jerusalem District > Jerusalem
Amenities:
Business Centre Fitness Centre Free Breakfast Free Parking Kitchenette Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #37 of 86 hotels in Jerusalem
Price range (per night): S$131 - 237
Hotel Class:4 star (4*)
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