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Makkah Clock Royal Tower, A Fairmont Hotel

5.0 of 5
King Abdul Aziz Endowment, Abraj Al Bait Complex | P. O. Box 762, Mecca 21955, Saudi Arabia
Hotel amenities
Makkah Clock Royal Tower, A Fairmont Hotel
Ranked #8 of 167 hotels in Mecca
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133 reviews from our community

Traveller rating
    57
    39
    13
    13
    11
See reviews for
Families
69
 
Couples
19
 
Solo
6
 
Business
3
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Karachi, Pakistan
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 20 May 2013 NEW

We checked into the hotel on the 19th of May. Upon our arrical at 3:45 we were told that the room is not ready. After waiting for 30 minutes and wanting to go for our Omra, we inquired again and were give the room 1020. The room smelt really bad as if someone had pissed in the room. Even the... More

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Bandung, Indonesia
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 of 5 stars Reviewed 18 May 2013 NEW

This hotel is very close to the Grand Mosque (Masjidil Haram), it is a huge advantage for this hotel. Hotel's access through the mall is directly heading to Gate 1 of Masjidil Haram made ​​the trip from the hotel to the Haram to be easy. Hotel's location that is in the complex of the Grand Clock makes the hotel is... More

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Kuwait City, Kuwait
Contributor
15 reviews 15 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 16 May 2013 NEW

From the first step in the hotel you can smell the scent of the flowers especially the Orkid, then you will be amazed with beautiful reception hall. We booked a junior suite in the front of the tower, in floor # 35 with amazing panoramic Kabba view , Furnished with modern taste , and well-appointed. Junior suite consists of big... More

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Siwar B, Social Media Manager at Makkah Clock Royal Tower, A Fairmont Hotel, responded to this review
18 May 2013

Thank you so much for your post! We are so happy that you enjoyed your stay with us, and that you liked the flowers, the junior suite and the view! We apologize for the mistake at reception and the delayed check in and checkout! We've contacted our front of office manager directly and he will be investigating this incident further... More

1 review
1 of 5 stars Reviewed 13 May 2013

We stayed for 5 nights, the only good side is the incredible view,the breakfast was a mess, very crowded, you can hardly find a place to sit, hardly find cutlery, hardly find tea!!!!!! And no one to serve. Plus the telephones, tv and Internet networks were down for a day and when we complained the answer was that the hotel... More

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Glasgow, United Kingdom
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 11 May 2013 via mobile

Stayed 5 nights in this hotel. Amazing breakfast, Great location, amazing interior, nothing was too much hassle. Even with the large number of rooms and guests the staff still recognise you. Would stay here again. A bit pricey but you get what you pay for in life. I booked direct so avoided any booking issues so many ppl have with... More

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Kuwait City, Kuwait
Contributor
16 reviews 16 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 26 April 2013

It was amazing! We stayed there for 3 nights and the service was excellent. The staff were very welcoming and they helped us as much as they could. We had a triple room with breakfast and the breakfast was phenomenal. The variety of food was very wide and it was very high quality. Thank you!

Was this review helpful? Yes 1
Siwar B, Social Media Manager at Makkah Clock Royal Tower, A Fairmont Hotel, responded to this review
4 May 2013

Thank you for your wonderful feedback! We love to hear such positive comments about our staff and our breakfast. We look forward to seeing you again soon! Regards from Makkah! More

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 26 April 2013 via mobile

Asalamu alikum wr wb I am finding a hotel , for a 15 day visit actually I am getting impress from this hotel , so one question I wanted to ask !! Is there a small kitchen .. Or something like that for tea.. Or any fridge ??

Was this review helpful? Yes 1
Riyadh, Saudi Arabia
Top Contributor
52 reviews 52 reviews
20 hotel reviews
Reviews in 11 cities Reviews in 11 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 25 April 2013

My family and I have stayed here on multiple occasions over the last almost 3 years. We have always stayed in the signature suite. This suite with the Kaaba View is one of the best suites I have stayed in. The rooms are spacious. The living room area is amazing with a phenomenal view of the Holy Kaaba and Haram.... More

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See 3 more reviews by arshadmian786 for Mecca
Birmingham, United Kingdom
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed 21 April 2013

You probably know Muslims go to Makkah for either Umrah or Pilgrimage and the closer stay to Haram Elsharif the better and more convenient. Fairmont is one of the closest hotels to Haram, unfortunately hotel management exploit its unique location and the lack of other choices so they do not care about quality of service,we had to wait until 07:00... More

Was this review helpful? Yes 5
Siwar B, Social Media Manager at Makkah Clock Royal Tower, A Fairmont Hotel, responded to this review
23 April 2013

Thank you for letting us know about your experience. We are extremely saddened to see that you did not have a positive stay with us. We've forwarded your comments to our general manager directly who will investigate the issues you mentioned. We also ask that you please email us at socialmediamakkah@fairmont.com with more details. Thank you again for giving us... More

2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 14 April 2013 via mobile

The service I received, the rooms furniture, the view, is nothing compared to other fairmont branches!! The windows are very dirty and I paid more to stay in the royal service and have al Kaaba view! The price is much higher though!!!

Was this review helpful? Yes 1
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Additional Information about Makkah Clock Royal Tower, A Fairmont Hotel

Also Known As:
Makkah Clock Royal Tower, A Fairmont Hotel Mecca
Address: King Abdul Aziz Endowment, Abraj Al Bait Complex | P. O. Box 762, Mecca 21955, Saudi Arabia
Region: Saudi Arabia > Makkah Province > Mecca
Amenities:
Business Centre Fitness Centre Free High-Speed Internet Children Activities Restaurant Room Service Suites Wheelchair access
Hotel Style:
#7 Family Hotels in Mecca
#7 Luxury Hotels in Mecca
#9 Best Value Hotels in Mecca
Price range (per night): S$232 - 571
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
Just steps away from the holiest site in Islam, Makkah Clock Royal Tower, A Fairmont Hotel is the iconic symbol of hospitality for people from around the globe who have gathered to worship, reflect and contemplate. Standing as the tallest concrete building in the world with 76 floors, Makkah Clock Royal Tower is the focal point of the Abraj Al Bait Complex, part of the King Abdulaziz Endowment project. Its soaring height and proximity to Al Masjid Al Haram allow guests to enjoy unmatched breathtaking views from 945 rooms and suites, while 76 elevators provide easy access to and from Al Masjid Al Haram. The hotel also offers 10 delicious dining options ranging from innovative Asian fusion to the first five-star Saudi restaurant in Makkah. Other amenities include: a female and male fitness center, a Kids Corner playroom, a 24-hour business center, more than 3200 meter squared of flexible function space, and eight state-of-the-art meeting rooms. For the height of exclusive service and privacy, Fairmont Gold promises guests a ‘hotel within a hotel’ experience through a range of privileges like a private reception and 24-hour butler service.. A seamless fusion of Arab hospitality, modern comfort and signature Fairmont service, combine to create an unforgettable experience in this divine setting. ... more   less 
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Makkah Clock Royal Tower, A Fairmont Hotel
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