Overall it was ok except for the reception clowns who dont know how to talk with paying customers. Pass you around on phone keep you on hold and answer back rudely, also you have to ring 3 times to get anything done. Housekeeping staff were good though
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Dear Sir,
Apologies for the inconvenience caused. We are alarmed reading your comments regarding the reception department. These comments do not reflect the true levels of service we are known for.
Please note that I have passed your comments to our Front Office Manager for immediate actions. We certainly look forward for a next stay soon to make-up for this...
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I and my immediate family stayed in this hotel for seven nights (23 april to 30 april 2012).it is my second stay here. I noticed serious efforts in overall service provision. The checkin was fast. The staff were friendly and always willing to make your stay memorable. I enjoyed the hilton breakfast which is one of my memorable moments. The...
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Dear Sir,
Thank you for the positive comments. Such comments motivate and fill the team with energy. Please rest assured that I will pass your comments to all Departments concerned. Until we have the pleasure of welcoming you again to Makkah Hilton & Towers, please accept our regards.
Ibrahim Atwa,
Director of Business Development,
Makkah Hilton & Towers.
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although this review is a tad bit late...but i want to convey my thoughts on the hotel. i have previously stayed at zam zam towers for numerous years but due to poor service from the saudis..we changed to Hilton hotel last year..alhamdulilah a great hotel. clean. good respectable staff. good room service, good housekeeping! Oh yes, the reception staff also...
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Dear Sir,
It is nice toi understand that we have succeeded in serving you and in winning you as a regular and valuable customer. Please address your forthcoming booking at Makkah Hilton & Towers to my attention to allow us to come to know you in person and to take personal care of you.
Until then, please accept our regards....
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Stayed at hotel for 5 nights with family for the 1st time, have stayed at other hotels locally but i must say nothing compares to the time we spent here. we arrived late evening had a very quick checkin and were in our room within 5 mins. The staff were friendly, the buffet breakfast was great and room.service in tower...
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Dear Sir,
We are thrilled to understand that you have enjoyed your stay at Makkah Hilton & Towers. I will take the liberty of sharig your positive comments with all the team. We are pleased to inform you that there are more developments to come. We look forward to seeing you soon at Makkah Hilton & Towers.
Regards,
Ibrahim Atwa,...
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Check in was quick and easy. Stayed in the executive room on the 29th floor. Was worth it as we could use the executive lounge from 7am to 10pm for free wifi and snacks. Room was spacious and clean. Friendly staff. Nice breakfast buffet with lots of variety. Have always stayed here and would stay again if it's still around...
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Dear Sir,
We are glad that our Executive Floors have met your expectations. We still have more developments to come including complimentayr in-room wi-fi access andf much more for our valuable guests.
We look forward for more stays to come.
Regards,
Ibrahim Atwa,
Director of Business Development,
Makkah Hilton & Towers.
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Check in was confusing, since they have two Hilton hotels (Makkah Hilton and Hilton Tower) together. Hotel is inside a big mall. Very close to Haram sharif.We stayed in Executive twin room on 29th floor. Quite big room.Recetion service was good. Room service was good. Compare the hotel size, not enough elevators, .Every time after prayer had to wait for...
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Dear Sir,
Thank you for your constructive and favorable comments. We are glad to know that you had an enjoyable stay. We hope to see you back at Makkah Hilton & Towers.
Regards,
Ibrahim Atwa,
Director of Business Development,
Makkah Hilton & Towers.
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stayed in early March we had 3 rooms in tower 5 floor 17, had 2 seperate bookings as we were travelling from England and parents were traveling from Pakistan but staff managed to give us the room on same floor but down corridor. Initially had 2 rooms and had to wait only an hour to get the other room on...
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Dear Sir,
Thank you for you comments. We are glad to know that you have enjoyed your stay and you plan to return to Makkah Hilton & Towers. We appreciate your understanding. Please rest assured that all our team is doing their best to satisfy guests of Allah. I will take the liberty of sharing your comments with the team....
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I have just got back from Umrah and stayed at Makkah Hilton Towers for 9 nights (perviously stayed here four years ago as well). All I can say is that the hotel is fantastic. Location is great, facilities and the staff are all also very good. Our flight arrived in the early hours of the morning and we were at...
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Dear Sir,
It is our pleasure to receive your comments. We are glad that you appreciate our services and location which we believe is the best and the closest to the Holy Haram. The price is not much compared to what competition is offering at still high rates. Let me assure you that our prices are just right.
We look...
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Its quite closest then others n d main door is quite near to it.Get more time to pray cut and short of waste of time ..
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If you really want to concentrate only on ibadah and not worry about distance, Food or hygiene then this is the perfect place! I Always stay here when in Mecca. It might be a bit pricey but it works out far better for big families traveling in even numbers!
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