I was very pleasantly surprised that the promise of the start up has continued until today! Very easy to criticise I feel, but again I was impressed with the nothing is too much attitude by the staff. Breakfast buffet was very nice with the best croissants around. My business trips are based around West Bay, and the hotel is right... More

I stayed at Dunes hotel for 15 nights and found everything impeccable apart from the Fitness centre facilities where a broken treadmill has been not replaced in my entire stay. The hotel staff at the front desk were better presented, very helpful in guiding me and providing information’s as and when necessary. The rooms were nicely decorated and quite large.... More

I booked a one room apartment for a 6 month period. I was one of the 1st guests to stay at the hotel after opening. The finish of the rooms was very poor. The freezer door would not close properly and made the freezer run all the time creating a mound of ice inside. I had to fix myself by... More

Hotel is poorly finished off, poorly run; staff are friendly but poorly led. They seem very inexperienced in hotel operations and even the most regular situations seem unusual to them ...... Staff in gym and spa very nice and knowledgeble ... Rooms fraught with technical problems, bad smells, tv/internet issues, stench of cigarettes, and noise from workers at unusual times,... More

Staying long term and find hotel staff very friendly and perhaps a little inexperienced. Cleaning is fine, however, when hotel full long term guests do not get cleaning until late pm/early evening as day to day rooms cleaned first. Yes have added one or two utensils to kitchen but can still cook decent meals. No problems with electrical equipment as... More

Just terminated a long term stay at the hotel. I cannot recommend to stay there for short or long term. Large rooms with nice interior, nice bedroom and kitchen. Frequent breakdown of dishwasher and washing machine. Repairs took extremely long time to complete - had to fix it myself in some cases. As an example, it took 4 days for... More

I stayed here 3 nights. Service is not the best, missed warm water in the shower and when I wanted to pay for my room service bill, it took almost 30 minutes and was sent back and forth between two desks... The room, actually 1 bedroom suite was very nice, cosy and a spacy. However, with such a big living... More

All I can say is do not stay here unless you have a steely constitution. The smell of raw sewerage is overpowering to the point that I have been physically ill. A smell even worse is raw sewerage mixed with tins of air freshener. Multiple areas of the hotel filled with the smell of cigarette smoke either being smoked or... More

Stayed two nights, all my business assignments were perfectly met ontime,thanks for the hotel location.Rooms are with good space commentable reception staff. More