Dear Valued Guest, First let me thank you for your loyalty to Le Méridien Heliopolis and for posting your constructive comments on TripAdvisor. Indeed, our Hotel needs a new facelift and we are definitely working on it. Rest assured that I have shared your remarks with the Department Heads concerned for their immediate attention and action. I very much regret... More

Dear Valued Guest, Thank you for posting a review on Le Meridien Heliopolis site. Your comments and description of the location you have been to, seems to refer to another Hotel. We take this opportunity to attempt bringing you to live Le Meridien experience and look forward to the pleasure of welcoming you soon. Kind regards, The Hotel Management. More

Dear Valued Guest, We are delighted that in spite of your hesitation you have opted to stay at Le Méridien Heliopolis and that your Le Méridien experience was successful. Indeed, our Club floors have extra benefits to offer, much appreciated by our guests. We have a huge renovation project planned ahead and look forward to start engaging in this challenging... More

Dear Valued Guest, I am delighted to note that you had a positive experience at Le Méridien Heliopolis recently and thank you for highlighting your appreciation of our services & facilities and mainly the services rendered by the Members of our Staff. Securing Guests’ comfort and exceeding their expectations is the aim we are striving for. I have shared your... More

Dear Valued Guest, We are delighted to read you review on your recent stay at Le Méridien Heliopolis and thank you for describing your positive experience at our Hotel. Securing Guest comfort, happiness and fulfilment is the aim we are striving for and your kind words drives us to do the extra step to exceed your expectations. Please consider Le... More

Dear Ms Kristin, Our first priority is to ensure Guests’ comfort and security. We thank you for confirming that through your review and by expressing your confidence in and appreciation of our security system. We also thank you for highlighting the good performance of our Staff Members; we are very proud of them and expect them to deliver the best... More

Dear Valued Guest, Thank you for taking the time to post a review on you stay at Le Méridien Heliopolis and for sharing your positive as well as negative comments. Apart from the good service, the friendly and helpful staff, the excellent Thai restaurant and the comfortable bed, we very much regret not being up to your expectations. As to... More

Dear Valued Guest, Thank you for sharing your views regarding your recent stay at Le Meridien Heliopolis. We are well aware that our Hotel needs some refurbishment and, as mentioned in our previous responses, our renovation plan, which unfortunately was postponed several times, will start this coming June. We are confident that once the renovations are completed, we will exceed... More

Dear Valuable Guest, Thank you for your loyalty to Le Méridien Heliopolis and for appreciating the Hotel’s location and the “continuous improvement of the service”. We wish to assure you that our renovation plan will start this coming June and we are all enthusiastic and eager to engage in this great challenge. We are confident that once the renovations are... More