After a wonderful cruise on the Nile this was the perfect way to extend our stay in Egypt. Our room looked out across the Nile to the valley of the Kings. Easy walking distance to Luxor Temple. Service and food excellent with a choice of restaurants. Great bistro to enjoy lunch by the pool and wonderful gardens.
It has wonderful service..wonderful garden and pool..and the service at 1886 restaurant is superb!
Dear guests, thank you very much for your feedback and your stay at the Sofitel Winter Palace Luxor. We are looking forward to welcome you back on one of your next trips to Egypt.
Kind regards, Christian Ruge, General Manager
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This was our third stay at the winter palace and it never fails to impress. The staff are wonderful and are always ready to please. It was my wife's birthday while we were there and unprompted we were serenaded in the 1886 restraunt a cake had been baked and she was given a single rose by the concierge, another by...
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Dear guests, it was a pleasure to meet you in the lobby recently. Thank you very much for the wonderful feedback about the team and the service. I am sure that your kind words will motivate them even more to improve our superiour service. I really appreciate your objective comments about the local businessmen. Thank you again for your stay...
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Very pleasant hotel, beatifull garden and pool, nice view over Nile from terrace, good service
Dear guests, thank you very much for your review on tripadvisor.com. We are glad that you enjoyed your stay at the Sofitel Winter Palace and we are looking forward to welcome you back to Luxor in the future. Kind regards, Christian Ruge, General Manager
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Am back in my second home here in Luxor . I am sat by the pool now & I can't understand why people complain about the staff here . The gardens and swimming pool are to be seen to be believed. Only problem is that your holiday goes so quick !!. Everyone is so lovely and anyone will go out...
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Dear Kathy,
thank you very much for taking the time to write this wonderful feedback. We are glad you enjoyed your stay at the Sofitel Winter Palace. I will pass your feedback on to the entire team. We are pleased you enjoyed the food at our restaurants. Our new french executive chef Menad Berkani has just joined us two weeks...
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Notwithstanding the title of this review, the Winter Palace is a magnificent hotel. The gardens are breathtakingly beautiful and you can only imagine the amount of care and attention that goes into their maintenance. And the ambiance of our room in the old part of the hotel was really special. But, after several nights at the Conrad in Cairo and...
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Dear guests, thank you very much for your stay at the Sofitel Winter Palace Luxor and for taking the time to tell us about your experience.
I am sorry that your experience did not fully meet your expectations; please allow me to express my sincerest apologies. Our new Executive Chef has just joint our team two weeks ago and he...
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Magnificent 1886 hotel run by Sofitel. Behind the hotel is an incredibly peaceful garden area leading to a swimming pool where lunch can be obtained. Also there is the "Central Park" dining area for dinner. Very friendly staff. Free internet.
Dear guests, thank you very much for your review on tripadvisor.com. We are glad that you enjoyed your stay at the Sofitel Winter Palace Luxor. Kind regards, Christian Ruge
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We were not intending to stay here but when the lock workers went on strike in February, A&K moved the guests on their SunBoat 111 from Esna where we were trapped, to the Winter Palace. It is definitely worth staying here for the atmosphere and the history. Having said that you can only hope that she is going to get...
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Dear guests, thank you very much for your stay at the Sofitel Winter Palace and your detailed feedback. We are glad that you enjoyed your visit. We appreciate your detailed information, that could be very helpful for other travellers and thank you also for the nice pictures that you have added to your review. Thank you again for your time...
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Pros: 1.)Great Location. Within minutes walk to Temple of Karnak and Temple of Luxor and other museums. Also across the main road to the Nile. 2.)Breakfast buffet was adequate. 3.)Swimming pool was decent (and refreshing) especially after a whole day spent in the dust and sand. 4.)Staff was friendly and polite. Nothing better than to feel welcome away from home....
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Lovely old building with some superb rooms all very well furnished. Gardens a haven of peace from Luxor. Central location so easy to walk into centre and bazaar.
Service is impeccable as you would expect.
Highs - spectacular plate of petit fours with chocolate creation in bedroom on arrival.
Lows - food very average for dinner - cold, tough meat...
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Dear guest, thank you very much for your feedback. I am sorry that your dining experience did not meet your expectations; please allow me to express my sincerest apologies.
At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures...
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