As much as I love the Serena Kampala, this property does not compare. The decor is on the tacky and unoriginal side (framed common kente from Ghana, Kuba cloth from Congo, etc.) and sort of screams " you are in Africa!" but does not inspire or stimulate. The furniture is mostly dark wood veneer and very outdated in esthetic. More... More

I think this hotel probably is at a pointtht it need an uplift. The grounds and food were very nice and the bar area is comfortable. The room was just ok, no wow to it and the bathroom was the smallest I have been in for some time. It's clean and functional but I didn't get a sense of luxury... More

I wrote this piece about my experience in Nairobi Serena Hotel. It was published in Punch Newspapers, Nigeria (see See http://www.punchng.com/i-punch/what-makes-a-brand-social2/). It summarizes my experience and thoughts about the hotel. Here is the article in full below. What Can Go Wrong May Go Wrong ''We are glad that we were able to meet your expectations during your recent stay with... More

Really enjoyed my stay, the hotel is old but very well kept. The rooms are very comfortable and well maintained. Beutiful green gardens surround the property. A good variety to choose from for breakfast too. The staff are very professional and courteous.

We spent one night in this hotel in our way to Amboseli. It is obvious that this hotel had a glorious past. It definitely needs renovation. Yet everything else is good. The staff are very friendly. Buffet breakfast and Buffet dinner were great... Room space is average. Yet we had a nice garden view from our room ..

Treated so well during my business trip stay at this hotel. Lovely, efficient and friendly staff. Daily newspaper was pushed through my room every morning, buffet breakfast was unreal as was evening meal in restaurant. I never had to ask for anything during my stay because the hotel staff went out of their way. Really looking forward to staying here... More

Nairobi Serena is a fantastic hotel for the business traveller. I stayed here from 22nd to 24th April and this was my third stay. The staff will always make you feel welcomed and at home. It is an excellent venue for business meetings both formal and informal not forgetting the cuisine. The location is great as you can walk or... More

Had a business meeting here and was very pleased. Room was nice. Business dinner upstairs on outside balcony was excellent. Meeting facilities were good. Only slight disappointment was lunch at the buffet which was average. Grounds are very nice. A breadth of tranquility in Nairobi

Although in the city center you don't hear the noise coming from the million cars driving though the city. Hotel is kept well, it's clean and rooms of acceptable size. The bar is rather busy at night but gives it a good atmosphere. The gym is big and well equipped. Would stay again