We picked this hotel since it is within walking distance from the convention center. Rooms are small, there are hardly any amenities available. Check in went quick and smoothly, the concierge was helpful throughout our entire stay. The first night, as we were going to bed, a big cockroach crawled out from under the bedcover - quite a shock! It... More

room is kinda small. I purchase the superior room but its given single bed x 2. When I have asked for another room, the staff said cant. Even I have spesifically said non smoking room but given smokin room which whole night sleep with the cigarette smell

This is the first time in many years that I have checked out of a hotel after one night and spending the other 5 nights in a different hotel in Hong Kong. The rooms are so small you have to be a contortionist, the mini bar is a joke, nowhere to put your luggage - and so it goes on.... More

Basically the short stay way great. Although it is located about 15mins from the nearest MTR by walking, it is been compensate by the efficient and friendly staffs at the hotel. The Guest Relations was very attentive and remember your preferences after first encounter. Restaurant was serving good varieties of foods to serve the cosmopolitan market to my surprise. It... More

I have reviewed many comments in tripadvisor before choosing this hotel. The comments were reliable, that this hotel is really value for money. Rooms: The rooms aren't huge, but in reasonable size compared with the other Hong Kong hotel rooms. We have stayed in two different rooms and each room provided us a sufficient areas to move around and handle... More

My 2nd time in the Charterhouse. Great location, and a nice room, but the customer service has noticeably slipped. Just silly things, like room not being cleaned after I requested it, staff standing in the lobby talking to each other and not helping guests, room door being knocked on when 'do not disturb' sign was out. Each time there was... More

i was very impressed with the customer service, professionalism and friendliness of every employee. the employee training program must be excellent!! they were always very helpful and responsive. also loved the location, near transit, shopping, grocery stores, restaurants, street markets, etc. the restaurant breakfast buffet was excellent- so many choices, western and chinese, all excellent. the rooms were decent but... More

First impressions on entering the lobby are favourable. A very pleasant smell and plenty of staff to help. The reception staff are friendly and efficient but did insist on us leaving a credit card deposit despite our booking being pre- paid through virgin holidays. On check out, they went up to check the room before we left - something I... More

The Charterhouse's motto, "You arrive as friends, you leave as family", is much more than just words. It is a genuine statement. Our OAT tour stayed at The Charterhouse during April, 2013. We extended our stay due to a family medical emergency. With the support of the general manager, I was able to stay an additional 4 days and my... More