We were initially weary because the gentleman who checked us in was less than welcoming. Informative but quite unfriendly and robotic. Thankfully the rest of the staff that we dealt with were beyond helpful and very friendly. The room was extremely comfortable and met all our needs. We would not hesitate to stay in one of your hotels whenever the... More

On my recent 8 day trip to Hong Kong, I stayed at the Novotel for 5 days. The hotel itself is very nice and clean. The staff is very courteous and friendly. Our room was located on the special club level with its own check-in and concierge staff. The fitness center had limited equipment. The swimming pool is not heated.... More

Excellent location for Disney and Buddha Cable Car. That is only if you dont want to spend 3000 HKD for Disney Resort. The rooms and bed were good, but dont understand why they have windows in the bathroom overlooking the bedroom. Also great location for shopping at Citygate and great connectivity to Hong Kong via MTR. Other then the restaurants... More

We stayed in Citygate overnight for our early morning flight to Taiwan. The hotel lobby was modern and very spacious with very tall ceiling. The check-in process was quick and efficient. The front line staff were all very helpful. The lobby provided free wifi for a maximun of 20 minutes each day. The hotel was very close to the airport.... More

This is the fourth or fifth time I have stayed here. It is so convenient to the MRT but it is a sanctuary away from the hustle and bustle of TST or Hong Kong Island. I love staying on the Premier Level where you get a free breakfast, wifi and from 6-8pm there's free drinks and nibbles as you look... More

Wow. I booked a standard room and was upgraded to a premier room, they didn't even tell me just let me be super surprised when I got there! Room was gorgeous, bed comfortable, view absolutely lovely, bathroom and amenities fantastic. Can u tell I'm in love? Staff lovely and attentive. The mall was great, lucky I didn't have too much... More

Novotel Citygate is a very modern hotel being so close from the airport. It is only 2 MTR stations away from Disneyland. It is located next to Citygate Outlets with discounted branded shops from Coach to Kate Spade, Adidas, Timberland, etc. The staff was helpful and friendly, the bed very comfortable although my queen bed was smaller than my mom's... More

Stayed at this hotel twice due to:- 1. Outlet store shopping 2. Easy and free transit to HK airport We stayed at their cheapest room for the above reason twice....it is just so convenient though not cheap at all. However, rooms are clean and their beds are very comfortable....but quite small. Will stay again if I manage to grab a... More

After spending 5 nights at the Novotel Nathan Rd I spent 1 night at the Novotel Citygate. I travelled out there on the MTR which only took 35 minutes from Jordan. Even though I arrived mid morning they were able to give me a room straight away. The rooms are modern & a good size with a different bathroom layout.... More