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Shangri-La Hotel Jakarta

5.0 of 5
Kota BNI, Jl Jend Sudiman Kav. 1, Jakarta 10220, Indonesia
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Shangri-La Hotel Jakarta
Ranked #6 of 239 hotels in Jakarta
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358 reviews from our community

Traveller rating
    209
    111
    23
    11
    4
See reviews for
Families
24
 
Couples
27
 
Solo
42
 
Business
237
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Manila, Philippines
Top Contributor
83 reviews 83 reviews
33 hotel reviews
Reviews in 37 cities Reviews in 37 cities
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed 22 May 2013 NEW

I stayed here for 5 nights in a Club Room. Although rooms are starting to look a little tired, they still come with all the usual SL amenities, and high standard of cleanliness. What made my stay so special was the excellent standard of service I received from the Horizon Club Lounge Team. Without exception their assistance, attention to detail... More

Was this review helpful? Yes 1
See 2 more reviews by DJDunoon for Jakarta
New Delhi, India
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed 21 May 2013 NEW

My stay at Shangri La Jakarta was pleasant. Though it was a short one day trip as I was travelling for work.I found it comfortable. The staff were very pleasant and good. The conference facilities were good. Overall decent hotel

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singapore
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 20 May 2013 NEW

Stayed in Shangri-La from 15th May for 3 nights. I have been staying here for the past 2-3 years while I come to Jakarta. Expert the normal high standards of a Shangri-La hotel, with the consistency of look and feel. Even the smell of the place is the same in all Shangri-La’s hotel. The bedroom is big and spacious, and... More

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Jakarta, Indonesia
Senior Contributor
34 reviews 34 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 18 May 2013 NEW

The strongest point of the Shangri-La is definitely its staff and the great service. To give an example of my last visit, I forgot to pack my cufflinks. I mentioned this during chek-in and before I had completed my check-in a staff member had fetched a pair of cufflinks for me which were on sale in the shop. Whilst it... More

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See 9 more reviews by jjw1969 for Jakarta
Makassar, Indonesia
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 17 May 2013 NEW

This was my sixth visit to this hotel in 5 years. The quality is still excellent. Receptionist is good and efficient. Rooms are spacious and clean. Wifi and cable internet are provided for free. Breakfast is superb, a lot of food choices. Buffet Lunch at Satoo was excelent. There is no point of regret staying at this lovely hotel. Will... More

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See 2 more reviews by Maskrisma for Jakarta
Orchard Road, Singapore
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 17 May 2013 NEW

Loved staying in this hotel this week. Great service with a smile. Check-in and out efficient and quick. Very Good food.Rooms are clean and well equipped with all the necessary things that one needs. The facilities in the room and in the hotel makes it great. The personal appoach and friendly service makes it so whoa. only challenge is the... More

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Jakarta, Indonesia
1 review
5 of 5 stars Reviewed 14 May 2013

Stayed here with the family during the school vacation and the kids totally had a great time. The great thing about this hotel is their outdoor facilities especially the lovely pool. They also had some children activities throughout the weekend to keep my kids entertained. After a long day of activity, we dined at Satoo buffet restaurant which had so... More

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Denpasar, Indonesia
1 review
5 of 5 stars Reviewed 13 May 2013

Our first time in Shangri La, but not the last!!! Thanks to all the friendly staff for making our stay an unforgettable experience! Yes, Shangri La has all the facilities to make it great, but most of all, the personal appoach and friendly service makes it something special!

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Singapore, null, Singapore
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 9 May 2013

Have always enjoyed staying in this hotel. Great service with a smile. Check-in and out efficient and quick. Really nothing wrong. The breakfast spread is the best I have ever seen and I stay in numerous hotels during the course of my travels. Having some Lebanese items would be the only add on I can think off. Only problem is... More

Was this review helpful? Yes 1
Singapore
Senior Contributor
33 reviews 33 reviews
16 hotel reviews
Reviews in 14 cities Reviews in 14 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 8 May 2013

I have stayed here a couple of times amongst a few other hotels in Jakarta on my frequent business trips to that city. Shangrila is definitely top class. The gym is fantastic and also the Breakfast at Satoo is very nice especially for vegetarians. In my various stays at various Shangrila properties I have realised that Shangrila definitely has a... More

Was this review helpful? Yes 1
See 7 more reviews by babla75 for Jakarta
SLJDMM, General Manager at Shangri-La Hotel Jakarta, responded to this review
13 May 2013

Dear Sir/Madam, Thank you very much for your review of our hotel and for your constructive feedback. I do regret that your recent visit was marred by flaws in our housekeeping service and I would like to assure you that instant measures have been taken to correct the shortcomings. We greatly appreciate your feedback and look forward to welcoming you... More

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Hotel Summarization (Beta)

What travellers say

  • Very good(20)
  • Horizon club(12)
  • Breakfast spread(3)
  • Room service(3)

Additional Information about Shangri-La Hotel Jakarta

Address: Kota BNI, Jl Jend Sudiman Kav. 1, Jakarta 10220, Indonesia
Region: Indonesia > Java > Jakarta
Amenities:
Bar/Lounge Business Centre Fitness Centre Free High-Speed Internet Children Activities Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotels in Jakarta
#6 Luxury Hotels in Jakarta
#6 Business Hotels in Jakarta
Price range (per night): S$294 - 469
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
Voted as one of best in the category of Luxury Hotels by 2012 Trip Advisor's Travelers Choice Award, Shangri-La Hotel, Jakarta is strategically located in the centre of Jakarta’s Sudirman business district. The hotel is an established luxurious oasis that offers easy access to the very best of Jakarta, easily accessed within 45 minutes away from Soekarno-Hatta International Airport. The hotel comprises 661 guest rooms, including 40 suites, 118 Horizon Club rooms and 60 interconnecting rooms.All rooms give an access to spectacular city views.Embark upon an international culinary adventure at SATOO’s open-kitchen buffet, savour the stylish Italian dishes at Rosso or taste authentic Cantonese cuisine at Shang Palace. Sample sushi and Japanese flavours at Nishimura or indulge in New York-style oversized steaks, pizza and burgers at B.A.T.S.Get toned and energised in our fully equipped state-of-the-art fitness centre, which hosts the highest standard facilities, from the latest high-tech exercise equipment, a multi-purpose workout studio and a convenient lounge bar to the outdoor tennis courts and swimming pool surrounded by a lush garden oasis. Featuring one of the most luxurious private spas in the city, the spa facilities at Shangri-La Hotel, Jakarta. ... more   less 
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Also Known As:
Shangri La Hotel Jakarta
Shangri La Jakarta

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Shangri-La Hotel Jakarta
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